Patricia Pesantes
Wesley Chapel,US
Summary
Adept at enhancing customer experiences and exceeding performance targets, I leveraged problem-solving and communication skills ensure timely and accurate service. My adaptability shone through as a Dasher, optimizing delivery routes for efficiency. By blending my hard and soft skills with the application of attention to detail, I Improve the merchandising to be more visually appealing.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus
Riverview, FL
10.2024 - Current
- Took ownership of each call by listening attentively to understand individual needs.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Assisted customers with product selection and answered questions regarding features, benefits, and pricing of products or services.
WORKER
Traba
Tampa, US
01.2024 - Current
- Transferred supplies and equipment between storage and work areas by hand or by cart
- Managed multiple tasks simultaneously while meeting all deadlines, displaying proficiency in time management techniques
- Inspected merchandise to check for quality and accuracy
SHOPPER
Shipt
Tampa, US
01.2022 - Current
- Satisfied customers with quick, accurate service under tight deadlines
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver
DASHER
DoorDash
Tampa, US
09.2018 - Current
- Kept delivery vehicle clean and neat to maintain company's professional reputation
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings
- Stayed in constant communication with dispatching team to quickly respond to delivery updates
CUSTOMER SERVICE REPRESENTATIVE
KGCCO
Tampa, US
10.2023 - 02.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
SALES ASSOCIATE
Ikea
Tampa, US
10.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Answered customer questions regarding sizing, accessories and proper care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
SEGUROS SERVICES
Progressive
Riverview, US
01.2021 - 08.2021
- Consulted with customers to determine best methods to resolve service and billing issues
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Managed customer expectations by clarifying needs, identifying options and recommending products and services
STOWER
Amazon Fullfillment Center
Ruskin, US
04.2020 - 01.2021
- The Stower will visually inspect each item for damage prior to placing the item on a shelf, as well as ensuring item accuracy
- The primary responsibility of Amazon pickers includes gathering products to fulfill orders from the supervisors
- Organized both outgoing and incoming shipments based on product descriptions and shipment dates
INBOUND SALES REPRESENTATIVE
Spectrum
Riverview, US
08.2019 - 04.2020
- Provides basic customer support related to Spectrum services, including handling billing inquiries and payments
- Memorized scripts to achieve easy conversational flow in interactions with potential customers
- Communicated with customers regarding marketing campaigns and promotions, answering questions and addressing concerns
CUSTOMER SERVICE ASSOCIATE
Wawa
Tampa, US
06.2017 - 06.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
RESQUE AGENT
Road America Motor Club
Doral, US
01.2016 - 11.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
Education
DIPLOMA - MASSAGE THERAPY
Sanford-Brown Institute
Tampa09.2011
Skills
- Problem-Solving
- Attention to detail
- Customer service
- Adaptability
Certification
- Forklift Certified, 07/01/21, 07/01/24
- Python, 12/01/23
Timeline
Customer Service Representative
Maximus
10.2024 - Current
WORKER
Traba
01.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
KGCCO
10.2023 - 02.2024
SHOPPER
Shipt
01.2022 - Current
SALES ASSOCIATE
Ikea
10.2021 - 07.2022
SEGUROS SERVICES
Progressive
01.2021 - 08.2021
STOWER
Amazon Fullfillment Center
04.2020 - 01.2021
INBOUND SALES REPRESENTATIVE
Spectrum
08.2019 - 04.2020
DASHER
DoorDash
09.2018 - Current
CUSTOMER SERVICE ASSOCIATE
Wawa
06.2017 - 06.2019
RESQUE AGENT
Road America Motor Club
01.2016 - 11.2017
DIPLOMA - MASSAGE THERAPY
Sanford-Brown Institute
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