Summary
Overview
Work History
Education
Skills
Additional Information
Professional Development
Timeline
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Patricia Pfeiffer-Odeyemi

West Hartford,CT

Summary

Goal-driven, compassionate, and patient-focused professional, offering well-rounded experience in providing clinical services and behavioral health counseling to various patients honed from strong academic and career background. Skilled at facilitating individual, family, and group therapy sessions; developing treatment plans; and delivering professional counseling and program services to individuals in accordance with best practices and principles. Known for problem-solving and critical thinking aptitudes, along with proven ability to assess patient needs and offer necessary guidance and treatment. Armed with articulate interpersonal and communication skills to cultivate relationships and work collaboratively with individuals of diverse backgrounds. Adept and intermediate at using Microsoft Office Suite (Word, PowerPoint, Teams and Excel.)

Overview

19
19
years of professional experience

Work History

Medical Laboratory Technician/Phlebotomist

Department Of Veteran's Affairs
Newington, CT
04.2022 - Current

Date: June 2018-present

GRADE LEVEL: 5

SALARY: $53,000

Supervisor: Maria Scarfone Ext-6840

Hours Per Week: 40

  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Monitored patients for reactions and verified sample expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
  • Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
  • Conducted venipuncture and other CT procedures.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.

Lead Medical Support Assistant

Department Of Veterans Affairs
Newington, CT
02.2015 - Current

Date: February 2015-2018

GRADE LEVEL: 7

SALARY: $53,000

Supervisor: Donna Vogel

Hours Per Week: 40

  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Conducted monthly inventories/ordering of supplies and components on work floor.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving department needs.
  • Evaluated report data to proactively adjust and enhance operations.
  • Supported case management, OEF/OIF/OND, and non-institutional programs by administering work structure of several assigned areas
  • Hold accountability in preparing status reports, briefings, and presentations; validating computer system information dissemination to providers, consumers and payers.
  • Placed work orders
  • Set up VANTS line meetings
  • Assisted with travel arrangements for department directors.
  • Navigated intermittently with POS
  • Troubleshooting and minor affixing with hardware and software challenges for staff.
  • Helped with staff T&L (time & leave)





Medical Technician/Phlebotomist Technician

Department Of Veterans Affairs
Newington, CT
11.2010 - Current

Date: Feb 2010-2015

GRADE LEVEL: 6

SALARY: $42,000

Supervisor: Kim Barry

Hours Per Week: 40


  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.
  • Followed physician orders to correctly administer therapeutic phlebotomy.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Monitored patients for reactions and verified sample quality.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Tracked collected specimens by initialing, dating and noting times of collection.
  • Reviewed patient records for accuracy and completeness.
  • Conducted venipuncture and other CT procedures.
  • Promoted mission, vision and values of organization and trained new clinical staff in phlebotomy procedures.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.

Education

Bachelor of Arts - Human Services

Albertus Magnus College
New Haven, CT
12.2018

Associate of Science - Drug And Alcohol Rehabilitation Counselor

Naugatuck Valley Community College
Waterbury, CT
05.1997

Skills

  • Medical laboratory procedures
  • Medical records review
  • Laboratory maintenance
  • Laboratory Operations
  • Understanding of medical ethics
  • Information management
  • Administrative support
  • Group and individual instruction
  • Inter-office communications
  • Keyboarding skills
  • Cross-functional communication
  • Supply ordering
  • Organization
  • Database maintenance
  • Multi-line phone systems
  • Data tracking
  • Appointment Scheduling

Additional Information


Substance Abuse Counselor | Intern Wellmore Behavioral Health Waterbury, CT: 2017–2018
Phlebotomy Technician 2008–2009 Phlebotomy | Region Float 2006–2010

Outreach Worker Companions and Homemakers Farmington, CT: 2019

Clinical Laboratory Partners - Newington, CT


Morris Foundation Shelter - Waterbury, CT

Substance Abuse Counselor


St. Mary’s Hospital and Home Health Aide for the Elderly - Waterbury and Cheshire, CT

Certified Nurse Assistant (CNA)


New Lakeview Convalescent Home - Cheshire, CT

Nursing Assistant


Bienvenu Salon, LLC Southington, CT

Owner | Licensed Cosmetologist


Great Clips Salon/Assistant Manager

Professional Development

Certification: Medical Technician and Phlebotomy Certification

Nursing Assistant Certification, Chronic and Convalescent Cases License

License: Barbering and Cosmetology License

Training: S.A.V.E | Battle Forged Business Ready: What is PTSD | 15 Ways Veterans Want You to Know, PsychArmor Institute

Veterans Affairs Connecticut Records Liaison, Case Management Department | Federal Resume Building | Franklin Covey's Working at the Speed of Trust/Leading Across the Generations | Poverty Simulation | Visual Campus | New Supervisory Training

VACT for Fraud, Waste, and Abuse | Basic Training for Understanding the Department of Veterans Affairs

Training various health care providers on the phlebotomy procedure

Timeline

Medical Laboratory Technician/Phlebotomist

Department Of Veteran's Affairs
04.2022 - Current

Lead Medical Support Assistant

Department Of Veterans Affairs
02.2015 - Current

Medical Technician/Phlebotomist Technician

Department Of Veterans Affairs
11.2010 - Current

Bachelor of Arts - Human Services

Albertus Magnus College

Associate of Science - Drug And Alcohol Rehabilitation Counselor

Naugatuck Valley Community College
Patricia Pfeiffer-Odeyemi