Patricia Phanor
Miami,FL
Summary
Skilled Clinical Laboratory Professional with expertise in microbiology techniques and data entry. Strengthens customer service and compliance, building strong client relationships. Collaborates effectively to ensure efficient specimen processing and optimal patient care in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Microbiology Complex Specimen Processor
HCA Healthcare
Deerfield Beach
11.2021 - Current
- Handled and processed complex biological specimens, ensuring quality control standards, accurate data entry, and regulatory compliance.
- Processed biological specimens for timely analysis and testing.
- Ensured proper labeling and documentation of all samples received.
- Operated automated equipment for specimen separation and preparation.
Lab Outreach Client Service Representative
Baptist Health Medical Center
Boca Raton, Florida
01.2025 - 02.2026
- Handled laboratory specimens from physicians and various accounts, such as Inter-Entity Hospital Labs, Baptist Urgent Care and Diagnostic Centers, and Express Care Clinics. Delivered accurate and timely laboratory information to clients. Executed courier services as needed. Registered patients in HIS Financials.
- Delivered exceptional client service to strengthen relationships and support future business opportunities.
- Processed insurance verifications and coordinated claims submissions to support patient access to necessary services.
- Maintained accurate patient records and ensured compliance with privacy regulations.
- Ensured compliance with laws and regulations in all job functions to maintain operational integrity.
- Verified accuracy of data entered into company systems.
- Updated databases with new and modified customer data.
Lab Assistant Cytology Department
All Medical Personal Quest Diagnostics (Temp)
Miramar, FL
05.2021 - 10.2021
- Organized and categorized laboratory samples, enhancing workflow by ensuring correct distribution of specimens to designated hoods for analysis.
- Maintained systematic specimen library and inventory, ensuring timely ordering of supplies and reagents while upholding cleanliness and organization.
- Executed routine laboratory maintenance tasks, including decontamination and preparation of waived tests under supervision, ensuring compliance with safety protocols.
Patient Care Associate
Nurx
06.2018 - 12.2020
- Resolved patient inquiries and concerns via digital application and telephone support, enhancing patient satisfaction.
- Coordinated between prescription insurance providers and delivery services to improve patient medication access.
- Maintained detailed records of patient interactions, supporting ongoing enhancements to the patient care process.
Customer Service Associate
Walgreens
09.2016 - 09.2018
- Delivered exceptional customer service, enhancing shopping experience through proactive engagement and effective issue resolution.
- Managed financial transactions with accuracy and professionalism, ensuring a smooth and courteous checkout process.
- Supported team development by sharing best practices in customer service, promoting a culture of courtesy and satisfaction.
Education
Medical Office Administration Diploma -
Concorde Institute
Miramar, FL12-2015
Associates of Science - Medical Assisting
Brown Mackie College
Miami, FL03-2011
Skills
- Microbiology methods
- Lab procedures
- Specimen Handling
- Specimen storage
- Sample preparation
- Centrifuge operation
- Laboratory Information Management
- Laboratory Support
- Regulatory Compliance
- Clinical experience
- Microsoft Applications
- Teamwork
- Communication
- Organizational Skills
- Interpersonal Skills
Timeline
Lab Outreach Client Service Representative
Baptist Health Medical Center
01.2025 - 02.2026
Microbiology Complex Specimen Processor
HCA Healthcare
11.2021 - Current
Lab Assistant Cytology Department
All Medical Personal Quest Diagnostics (Temp)
05.2021 - 10.2021
Patient Care Associate
Nurx
06.2018 - 12.2020
Customer Service Associate
Walgreens
09.2016 - 09.2018
Medical Office Administration Diploma -
Concorde Institute
Associates of Science - Medical Assisting
Brown Mackie College