Patricia Pickens
Philadelphia,PA
Summary
To obtain a position with an organization that will provide learning potential and grounds for professional growth, as well as an avenue to apply current skill sets that will allow for significant contribution to the success of the business.
Overview
8
8
years of professional experience
Work History
Customer service representative
Amerihealth
- Inbound and outbound member and/or provider phone calls or correspondence regarding benefit, eligibility or customer issues
- Makes outreach welcome calls to new members and conduct Health Risk Assessment Surveys as needed.
- Provides member education and assists members with PCP selection and assignments.
- Assists with access to care and wellness program. Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures.
Customer Service Representative
Nutrisystem
- Providing special needs for weight loss
- Creating orders
- Canceling and delaying deliveries
- Nutrition advice
- Work with Supervisors and Manager on miscellaneous tasks.
- Willing to be flexible regarding job responsibilities and schedule during our busy season as needs dictate.
- Routinely meet or exceed statistical performance standards as in call productivity, attendance, availability, compliance, upsells, quality and post call customer satisfaction scores.
Accounts Receivable Assistant
Envision physician services
12.2017 - 03.2019
- Verifying of health insurance benefits to ensure coverage and eligibility prior to claims submission
- Follow-up regarding claim status
- Identifying and resolving any and all outstanding issues preventing claim resolution
Reservationist
Eden Corporation
03.2017 - 05.2017
- Process transportation requests, changes, cancellations, and group trips received by telephone, fax, mail and internally using the current scheduling software. Hey
- Review and update multiple software applications simultaneously to analyze and determine customers’ trip eligibility.
- Clerical duties which includes faxing, filing, processing and copying paperwork.
- Provide feedback regularly on the effectiveness and soundness of policies and procedures of the Reservations Department.
Shift Supervisor, Tech Center
Sodexo at Temple University
08.2016 - 03.2017
- Assisted in monitoring employee productivity and provided suggestion for increased service and productivity.
- Complied with all Sodexo HACCP policies and procedures.
- Ensures a safe working environment throughout the facility for all customers and team members.
- Participated in regular safety meetings, safety training, and hazard assessments.
Lead Cashier, Burger King
HMS Host
07.2014 - 08.2016
- Generated accurate till reports for each register.
- Processed customer transactions, helped train new Cashiers, and assisted with operational issues.
- Maintained a positive work environment for all Cashiers.
- Served as the main point-of-contact for customer service associates.
Crew Trainer
McDonald’s
09.2011 - 07.2014
- Ensured high levels of customer satisfaction through excellent sales service.
- Guaranteed quality of service through effective communication with customers.
- Properly recorded, prepared, and delivered meal orders.
- Worked as an exceptional team player.
Medical Office Assistant Intern
Penn Medicine
10.2013 - 11.2013
- Coded insurance claims in order to help patients obtain reimbursement from insurance companies or the government.
- Documented patient data and medical records.
- Documented all patients’ blood pressure in timely manner.
Education
Certificate - Medical Office Assistant
Kaplan University
Philadelphia, PA01.2013
High School Diploma - undefined
Franklin Learning Center
Philadelphia, PA01.2011
Skills
- Clerical
- Critical Thinking
- Time Management
- Problem Solving
- Understanding of CPT
- Medical Terminology
- Detail oriented
- Customer Service
- Leadership
- Active Listening
- EPIC Database
- Rapid Key Data Entry
Timeline
Accounts Receivable Assistant
Envision physician services
12.2017 - 03.2019
Reservationist
Eden Corporation
03.2017 - 05.2017
Shift Supervisor, Tech Center
Sodexo at Temple University
08.2016 - 03.2017
Lead Cashier, Burger King
HMS Host
07.2014 - 08.2016
Medical Office Assistant Intern
Penn Medicine
10.2013 - 11.2013
Crew Trainer
McDonald’s
09.2011 - 07.2014
Customer service representative
Amerihealth
Customer Service Representative
Nutrisystem
Certificate - Medical Office Assistant
Kaplan University
High School Diploma - undefined
Franklin Learning Center
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