Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Patricia Pilgrim

Las Vegas,NV

Summary

Life has blessed me with many opportunities through life to do a job and share smiles. Many years of customer service has also allowed me to grow in various amounts of ways. Leading me into my now current venture of management or more. Learning the skills and talents I have, I am ready to teach and share these tricks with others or put them to use at larger scales. Recently I moved in a chance at a fresh start and moved everything from Florida To Nevada looking for this chance and opportunity. I have worked with in home care for patients of many different circumstances, Filed Finances and consolidating debts, helping a school serve over 3,000 donuts the night before valentine's day, hugging a struggling man with is two children so that he could shop in peace. These things are not normally written into a handbook but these experiences have taught me that I am not only very good at whatever it is I am challenging myself with, I am more than willing to be kind and patient with others because I have a consumers perspective too.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Lead Cashier Assistant/ M.I.T.

Circle K Gas Station
Henderson, NV
07.2024 - Current
  • Provided administrative support to management staff, including responding to customer inquiries and preparing reports.
  • Handled confidential information with discretion and maintained organized filing systems.
  • Organized meetings and conferences, scheduled appointments, and managed travel itineraries for senior managers.
  • Maintained contact lists, prepared presentation materials, and tracked expenses.
  • Assisted in the preparation of budgets by compiling data related to costs and revenues.
  • Created agendas for weekly team meetings and took minutes during the meeting sessions.
  • Developed project plans by coordinating tasks among various departments.
  • Monitored progress on projects and identified potential issues or delays before they occurred.
  • Researched new products or services that could benefit the organization.
  • Answered phone calls from vendors regarding orders or other inquiries.
  • Prepared documents for external auditing processes as needed.
  • Processed invoices and verified accuracy of financial documents prior to submission.
  • Generated monthly reports detailing budget variances or other financial discrepancies.
  • Tracked inventory levels and placed orders when necessary to maintain adequate stock levels.
  • Performed data entry into various databases used by the organization's management team.
  • Developed procedures manuals outlining standard operating practices within the department.
  • Assisted in developing marketing campaigns aimed at increasing brand recognition.
  • Managed new hire trainings and onboarding to educated employees on company policies and procedures.
  • Liaised between management and subordinates to exchange information, transmit directives or follow up on assignments.
  • Leveraged communication and problem-solving abilities to alleviate ongoing issues and promote conflict resolution.
  • Exercised mature judgment and made independent decisions in accordance with established policies, rules and procedures.
  • Implemented effective inventory control procedures and ordered items when stock was low.
  • Reviewed, proofread and edited documents to prepare for management signature.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
  • Coordinated and facilitated calendars to arrange appointments, meetings and conferences.
  • Received and screened incoming calls and visitors, alerting management to priority matters.
  • Facilitated communication between senior management and staff, promoting a cohesive work environment.
  • Provided support in human resources tasks, such as recruiting and onboarding new hires.
  • Assisted in organizing corporate events, including logistics, guest lists, and venue selection.
  • Conducted research and compiled data for senior management to support decision-making processes.
  • Provided training and guidance to new administrative staff to ensure high-quality support services.
  • Maintained confidentiality of sensitive information, adhering to data protection laws.

Lead Keyholder

Dollar General
Henderson, NV
10.2023 - 07.2024
  • Assisted in the training of new key holders and staff members on company policies and procedures.
  • Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
  • Conducted daily store walks to inspect store operations and customer service levels.
  • Supervised team members in opening, closing procedures including bank deposits, safe counts.
  • Managed inventory levels through cycle counts and physical inventories as needed.
  • Performed regular audits of all areas within the store to ensure safety regulations are met.
  • Developed action plans to address any discrepancies or issues identified during audits.
  • Assisted customers with product selection information and resolving complaints in a timely manner.
  • Facilitated communication between management team, store associates, vendors and corporate offices when necessary.
  • Analyzed customer feedback surveys to identify areas of opportunity for improved customer experience.
  • Coordinated with Loss Prevention department regarding suspicious activities or theft incidents.
  • Adhered to all safety protocols while operating equipment such as ladders or pallet jacks.
  • Provided guidance on proper use of POS system including cashier training programs.
  • Implemented loss prevention measures such as bag checks or restricted access areas as needed.
  • Utilized coaching skills to motivate staff members towards reaching individual goals.
  • Initiated corrective actions when needed based on performance reviews or customer complaints.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Assisted in general housekeeping to maintain store image.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Promoted service and selling culture to exceed customer expectations and build loyal consumer relationships.
  • Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
  • Facilitated and developed lasting relationships with clients to increase client retention.
  • Captured customer information to maximize future clienteling opportunities.
  • Handled customer inquiries and complaints with professionalism and patience.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Delivery Driver

Pizza Hut
Henderson, NV
09.2023 - 11.2023
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Navigated routes with relevant map programs and GPS systems.

Cashier, Manager Assistant

Chopstix Express
Crystal River, Florida
09.2021 - 08.2023
  • Ensured compliance with all company policies, procedures and regulations regarding cash management.
  • Developed strategies to increase customer satisfaction and improve operational efficiency.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Monitored inventory levels to ensure adequate supplies were available for daily operations.
  • Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
  • Provided guidance and assistance to new hires during the onboarding process.
  • Built and maintained working relationships with peers and upper management.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Increased likelihood of repeat business by building friendly relationships with customers.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Implemented quality control measures to uphold company standards.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Greeted visitors, clients and guests in a professional manner.

Deliver Driver, Hostess, Server

Brothers Pizza And Italian Restaurant -saddle Brook
Crystal River, Florida
03.2019 - 06.2021
  • Delivered packages to customers in a timely and efficient manner.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Reported any incidents involving the truck or its cargo to management immediately.
  • Documented daily mileage, gas, and other data.
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.

Education

High School Diploma -

East Ridge High School
Clermont, FL
05-2004

Some College (No Degree) - T.v. And Radio Broadcasting And Production

Connecticut School of Broadcasting And Production
Orlando, FL

Skills

  • Hard work ethic and drive
  • Outstanding customer satisfaction and skill
  • Outgoing and fun to work with
  • Dedicated to learning and growing better individually and as a team
  • Look forward to learning new things and being able to teach others
  • Professional about my responsibilities and manager to be silly enough to love doing whatever my job is
  • Managing responsibilities and a team through chaos and challenges while managing to keep a great team moral and support is natural to me
  • Building repeat and long lasting relationships with customers and clients are easy
  • I enjoy successfully handling situations that others may not be able to accept
  • I continue to have a high, positive, silly and successful attitude and energy

Affiliations

  • Recently took on a challenging new role of Treasurer of a Model Train Club
  • Studying and Attempting to get Commercial Drivers License
  • Arts and Crafts, Music, Outdoor Activities, Animals

Certification

  • Food Service Card
  • Alcohol and Tobacco Card

Timeline

Lead Cashier Assistant/ M.I.T.

Circle K Gas Station
07.2024 - Current

Lead Keyholder

Dollar General
10.2023 - 07.2024

Delivery Driver

Pizza Hut
09.2023 - 11.2023

Cashier, Manager Assistant

Chopstix Express
09.2021 - 08.2023

Deliver Driver, Hostess, Server

Brothers Pizza And Italian Restaurant -saddle Brook
03.2019 - 06.2021

High School Diploma -

East Ridge High School

Some College (No Degree) - T.v. And Radio Broadcasting And Production

Connecticut School of Broadcasting And Production

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Patricia Pilgrim