Patricia Placide
Brooklyn,NY
Summary
Patient Care Associate with extensive experience at Brooklyn Hospital, specializing in phlebotomy and triage. Demonstrated success in improving patient care through effective communication and precise documentation. Focused on quality improvement and delivering emotional support, fostering a compassionate environment for patients and families during critical situations.
Overview
5
5
years of professional experience
Work History
Patient Care Associate/Med Surg
Brooklyn Hospital
Brooklyn, NY
11.2023 - Current
- Assessed and triaged patients presenting with geriatric emergencies.
- Perform Point of Care (Glucose - finger stick on patients, venipuncture (Butterflies) 23 gauge on patient.
- Maintained accurate and up-to-date patient records, including documentation of assessments, treatments, and outcomes.
- Participated in continuous quality improvement initiatives to enhance the delivery of geriatric and hospice care.
- Provided emotional support and reassurance to patients during sensitive and potentially distressing procedures.
Clerical Associate LVL III
NYC Health + Hospitals Kings County Hospital Center
Brooklyn, NY
01.2024 - 08.2024
- Operated telephone call directory, multi-line phone, and switchboard to manage communications.
- Proofread all documents created before sending them out for review.
- Answered customer inquiries via phone and email.
- Performed receptionist duties such as greeting visitors and answering calls.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Maintained current lists of Administrators, Attending Doctors, and Medical Staff with accurate extensions.
- Updated various lists and records in departmental log systems to ensure data integrity.
- Logged and alerted in-house staff regarding all STAT emergencies for prompt response.
- Notified security of issues reported by employees or visitors to maintain safety.
- Adhered to department procedures as outlined in Policy and Procedure manual.
- Dispatched all pages promptly during code alerts in the Emergency Department.
- Executed additional clerical duties as assigned to support department operations.
Patient Care Technician
Access Staffing
New York, New York
12.2020 - 12.2023
- Participated in quality improvement activities within the department.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Helped create a safe environment by following infection control policies.
- Provided emotional support for patients and families during difficult times.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Provided emotional support to patients and their families during difficult times.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Collaborated with interdisciplinary teams to provide comprehensive care services.
- Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
Education
Certification - Phlebotomy And EKG
Gotham Registry
New York, NY04-2016
Associates degree - business management
Professional Business School
New York, NY05.2011
Graduate Certificate - Medical Assistant
Micro Tech Training Center Inc
Jersey City, NJ08-2006
Skills
- Phlebotomy and EKG skills
- Customer service
- Documentation accuracy
- Effective communication
- HIPAA compliance
- Triage and vital signs
- EPIC EMR proficiency
- Reporting and documentation
- Clerical skills and Microsoft Office Suite
- Document faxing
- Office administration
Languages
- Fluent in English
- Fluent in Creole
Timeline
Clerical Associate LVL III
NYC Health + Hospitals Kings County Hospital Center
01.2024 - 08.2024
Patient Care Associate/Med Surg
Brooklyn Hospital
11.2023 - Current
Patient Care Technician
Access Staffing
12.2020 - 12.2023
Certification - Phlebotomy And EKG
Gotham Registry
Associates degree - business management
Professional Business School
Graduate Certificate - Medical Assistant
Micro Tech Training Center Inc
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