Patricia Poe
Beaverton,OR
Summary
Dedicated to promoting quality patient care and satisfaction and offering experience in nursing and healthcare administration. Possesses proven track record of developing and implementing comprehensive nursing policies, providing excellent leadership and mentoring, and maintaining compliance with regulatory standards. Patient-focused NURSING ADMINISTRATOR offering 30 year background driving quality improvements and coaching nursing staff to reach full potential. Strong organizational, communication and multitasking abilities. Expertise in managing medical records, evaluating staff performance and developing continued care plans.
Overview
15
15
years of professional experience
Work History
Director of Nursing Services
OHSU Tuality Healthcare
03.2020 - 05.2023
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Worked closely administration to develop and implement best practices to improve patient outcomes.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Performed rounds to observe care and interview staff, residents, and families.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Identified department issues to recommend corrective actions.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
- Established new policies and updated existing policies to improve standard of care for patients.
- Facilitated continuing education and training programs to drive staff competency and professional development.
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
Director ED
Highline Medical Center
07.2010 - 03.2020
- Oversaw development and implementation of quality educational programs.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Observed teachers and students in classrooms to gather data and improve instruction.
- Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
- Built rapport with young clients and families using tailored emails and newsletters.
- Managed budget
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Planned, administered and controlled budgets and produced financial reports.
Emergency Department Director
KALISPELL regional hospital
Kalispell, MT
08.2008 - 09.2010
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Master of Science - Nursing Administration
University of Phoenix
Tempe, AZ07.2001
Skills
- Recognition Programs
- Team Meeting Management
- Government Regulations
- Recruiting and Hiring
- Multidisciplinary Team Collaboration
- Accounts Payable and Accounts Receivable
- Strategic Planning
- Regulatory and Statutory Compliance
- Risk Management
- Operational Standards
- Nursing Protocols
- Best Practices and Standards
- Critical Thinking
Additional Information
I am very competent in my ED nursing skills. As director worked the ED when census wa high. Excellent assessment skills, critical thinking skills and triage nurse. 15 years ED manager and Director experience. 15 years ICU and ED bedside nursing postions
Timeline
Director of Nursing Services
OHSU Tuality Healthcare
03.2020 - 05.2023
Director ED
Highline Medical Center
07.2010 - 03.2020
Emergency Department Director
KALISPELL regional hospital
08.2008 - 09.2010
Master of Science - Nursing Administration
University of Phoenix
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