Patricia E Polk
Aroura
Summary
Dynamic Medical Practice Manager with a proven track record at Mountain Streams Medical Center, enhancing patient flow and operational efficiency. Expert in practice management and staff training, I successfully implemented scheduling software that reduced wait times and improved patient satisfaction. Strong communicator and problem-solver, dedicated to fostering teamwork and compliance in healthcare settings.
Overview
18
18
years of professional experience
Work History
Medical Practice Manager
Mountain Streams Medical Center
Greenwood Village, CO
05.2018 - Current
- Supervised daily operations to ensure efficient patient flow and resource management.
- Implemented new scheduling software to enhance appointment booking processes and reduce wait times.
- Developed training programs for staff, improving onboarding efficiency and employee retention rates.
- Streamlined billing procedures, ensuring compliance with healthcare regulations and enhancing revenue cycle management.
- Collaborated with medical staff to optimize clinical workflows, reducing operational bottlenecks in patient care delivery.
- Facilitated communication between departments to foster teamwork and improve overall clinic efficiency and effectiveness.
- Ordered all office supplies and kept check on inventory levels.
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
Furniture Sales Associate
Staples Call Center
Denver, CO
03.2016 - 05.2018
- Maximized customer satisfaction through personalized product recommendations and exceptional service.
- Maintained comprehensive knowledge of furniture inventory and promotions to optimize sales opportunities.
- Assisted customers with product selection, addressing inquiries effectively and efficiently.
- Streamlined checkout processes using point-of-sale systems to enhance transaction speed and accuracy.
- Handled sales transactions efficiently, ensuring accurate pricing and payment processing.
- Demonstrated strong product knowledge, enabling customers to make informed purchasing decisions that enhanced their overall satisfaction.
- Built strong relationships with clients, resulting in repeat business and a loyal customer base.
Team Leader Manager
24-7 Intouch Denver
Denver, CO
01.2008 - 01.2016
- Led team in achieving operational excellence through process improvements and workflow optimization.
- Developed training programs to enhance team skills and promote knowledge sharing across departments.
- Implemented performance metrics to evaluate team productivity and identify areas for improvement.
- Coordinated cross-functional collaboration to streamline communication and project delivery timelines.
- Fostered a positive work environment by mentoring staff and promoting professional development opportunities.
- Managed resource allocation effectively to ensure optimal utilization of personnel and equipment.
- Analyzed operational data to drive decision-making and improve overall efficiency within the team.
- Conducted regular performance reviews to assess employee contributions and set strategic goals for growth.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Education
Business Management - Management
Centenary College of Lousiana
Shreveport, LASkills
- Practice management
- Payroll administration
- Medical practice management
- Insurance verification
- Office procedures
- HIPAA
- Appointment scheduling
- Policy and procedure development
- Staff management
- Healthcare compliance
- Employee issue resolution
- New hire training
- Patient relations
- Patient engagement
- Patient service
- Supplies ordering
- Hiring medical personnel
- Managing files and records
- HIPAA and OSHA regulations
- Schedule management
Timeline
Medical Practice Manager
Mountain Streams Medical Center
05.2018 - Current
Furniture Sales Associate
Staples Call Center
03.2016 - 05.2018
Team Leader Manager
24-7 Intouch Denver
01.2008 - 01.2016
Business Management - Management
Centenary College of Lousiana