Patricia Poticha

• Prepared a variety of coffee beverages following established recipes and standards.
• Maintained cleanliness of workstations and equipment throughout shifts.
• Provided exceptional customer service by greeting and assisting patrons promptly.
• Managed cash register operations and processed customer transactions efficiently.
• Stocked inventory items, ensuring availability of supplies for daily operations.
• Assisted in training new baristas on beverage preparation and service protocols.
• Collaborated with team members to maintain a positive work environment.

• Conducted health screenings for individuals entering healthcare facilities.
• Monitored temperature and symptoms to identify potential COVID-19 cases.
• Informed individuals of safety protocols and screening procedures.
• Assisted with maintaining a clean and organized screening area.
• Provided support to team members during busy screening periods.
• Screened employees and visitors using specific protocol and non-contact infrared thermometers.
• Performed regular cleaning and disinfecting of all areas used during screenings according to CDC guidelines.
• Utilized personal protective equipment such as masks, gloves, and face shields at all times while performing screenings.
• Offered protective masks and face shields to guests.
• Provided emotional support to anxious or distressed patients during the screening process.
• Monitored patient flow within the facility while enforcing social distancing rules.

• Provided exceptional customer service by greeting and assisting patrons promptly.
• Prepared and served coffee, espresso drinks, blended coffees and teas.
• Managed cash register operations and processed customer transactions efficiently
• Assisted in training new baristas on beverage preparation and service protocols.
• Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
• Operated cash registers to process customer payments.
• Maintained calm demeanor during high-volume periods and special events.
• Organized workstations efficiently so that tasks could be completed quickly during peak hours.
• Followed health, safety and sanitation guidelines to pass state inspections.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Stocked shelves with ingredients needed to make coffee drinks.

• Assisted guests with check-in and check-out processes efficiently.
• Coordinated transportation services for guests, including taxis and shuttle services.
• Provided personalized recommendations for dining, entertainment, and local attractions.
• Handled guest inquiries and resolved issues promptly with professionalism.
• Delivered exceptional customer service by greeting guests warmly upon arrival.
• Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
• Directed incoming calls and messages to appropriate staff or residents.
• Maintained a professional presence at the front desk area by adhering to dress code standards.
• Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
• Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.

• Provided assistance during surgery with opening packages of sterile supplies and passing instruments to surgeons as needed.
• Assisted and supported the operating room team in providing patient care.
• Recorded counts of sponges, needles, sharps containers and other items used during each case.
• Maintained a sterile field by setting up surgical instruments, supplies, and equipment according to established protocols.
• Prepared the operating room for scheduled procedures by gathering supplies, verifying expiration dates of medications, and ensuring adequate stock levels.
• Managed multiple tasks simultaneously while ensuring quality standards were met.
• Cleaned and restocked operating room, gathering and placing equipment and supplies.
• Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
• Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.

• Assisted surgeons during cesarean sections and other surgical interventions.
• Maintained sterile field to ensure patient safety and infection control.
• Monitored patient vitals and reported changes to nursing staff promptly.
• Greeted family members upon their arrival at hospital prior to surgery.
• Assisted with post-operative care such as wound dressing changes and suture removal.
• Restocked supplies in operating rooms between cases.
• Adhered to OSHA protocols when sterilizing instruments, discarding medical supplies and disposing of waste.

* Checked players in and confirmed court number.

• Processed transactions accurately using point-of-sale systems.
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• Collaborated with team members to enhance customer service experiences.
• Monitored inventory levels and reported discrepancies to management.
• Handled customer complaints promptly and professionally.
• Provided excellent customer service by ensuring all requests were fulfilled quickly and accurately.
• Collaborated with managers to develop strategies for increasing sales revenue.
• Placed special orders and contacted customers when order arrived.
• Set up and maintained store displays.
• Adhered to company policies regarding returns, exchanges, refunds, discounts.
• Stocked shelves according to planograms or diagrams that showed where items should be placed.
• Organized merchandise displays to attract customers and promote sales.
• Operated cash register to process customer transactions accurately and efficiently.
• Booked lessons and made tee time reservations.
• Organized special events such as promotions and clearance sales.