Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Patricia Prince

Fuquay Varina,NC

Summary

Accounts Receivables

Strong accounting knowledge and background Detail oriented and efficient Proficient in Word, Excel, Outlook, and Microsoft Office

Overview

27
27
years of professional experience

Work History

Accounts Receivables

ARS Rescue Rooter Heating &Cool
01.2013 - Current
  • Managed and tracked accounts receivables, ensuring timely payments and resolving discrepancies
  • Provided excellent customer service by addressing and resolving customer inquiries and complaints
  • Utilized accounting software to maintain accurate records and generate reports
  • Collaborated with the sales team to ensure accurate invoicing and customer satisfaction
  • Deposit incoming payments from customers/vendors/ My Vision X Panini scanner
  • Enter Journal Entries/AS400
  • Help with month end closing
  • Check A/R daily to make sure balance
  • Process/post incoming payment inquiries from customers/AS400
  • FSA Office/Microsoft Dynamics AX
  • Run monthly accounts receivable statements
  • Download credit card payments using Paymentech Online Home chase
  • Update customers account and file once payment is received/AS400
  • Mail any outstanding invoices to customers
  • Approve invoices from vendors – check for price discrepancies
  • Set up vendor accounts
  • Order office Supplies
  • Update data in Fleet intranet
  • Make sure all vehicle registrations are current – DMV
  • Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
  • Followed up overdue payments and payment plans from clients to establish good cash flow.
  • Enhanced cash flow by ensuring timely invoicing, payment application, and account reconciliation.
  • Ensured accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Matched purchase orders with invoices and recorded necessary information.
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.

EVS Tech Housekeeping

WakeMed Health & Hospital
01.2022 - Current
  • Environmental Services housekeeping team is responsible for maintaining cleanliness and infection prevention and control within facility and assisting in promotion of quality experience for patients and their families, staff and for those individuals who use facility on daily basis.
  • Environmental Services housekeeping team performs various routine housekeeping and cleaning duties such as dry and damp mopping floors, vacuuming rugs and carpets, dusting and sanitizing surfaces in clinical work areas, offices, hallways, restrooms, and patient rooms, to ensure clean and safe environment.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Streamlined communication between team members, fostering collaborative environment for project success.
  • Worked well in team setting, providing support and guidance.

Operations Agents

FedEx Express
01.2014 - 01.2020
  • Material Handler – Part-Time (Dot) Handler Shuttle Driver (CSA) Customer Service Agent
  • Provide support to Manager and team members as required within location
  • Provide daily operational and administrative support to Sr Manager or Manager, ensuring most effective utilization of time and effort
  • Performs variety of administrative, clerical, and additional key activities to support operation, including tracing packages, dispatching, delivery and pick-up, dealing with customers, etc.
  • Coordinates processing of station documentation and customer status paperwork, GNSL reports, and financial statements
  • Provides weekly and monthly activity review
  • Provides training to other location personnel as necessary.
  • Oversaw fueling, cargo management, and departure of aircraft at busy airport facility with 30 daily departures and arrivals.

Customer Service Representative

ARS Rescue Rooter Heating & Cool
01.1997 - 01.2013
  • Answer multi-line phone calls and managed approximately 30+ incoming calls, and emails per day. Filing, and processing claim forms..
  • Processed customer service orders promptly to increase customer satisfaction.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

GED -

Fuquay Varina High School
Holly Springs, NC
01.1988

Skills

  • Strong leadership skills; able to prioritize, delegate tasks, make decisions quickly while maintaining focus
  • Customer Service
  • Problem-solving
  • Accounts Receivables
  • Attention to Detail
  • Skills with using applications like Connect office, Paymentech Online, Roamsupport, Ally and Enerbank Financing

Hobbies and Interests

  • Computers
  • Fundraisers
  • Entertaining outside curriculum with children

Timeline

EVS Tech Housekeeping

WakeMed Health & Hospital
01.2022 - Current

Operations Agents

FedEx Express
01.2014 - 01.2020

Accounts Receivables

ARS Rescue Rooter Heating &Cool
01.2013 - Current

Customer Service Representative

ARS Rescue Rooter Heating & Cool
01.1997 - 01.2013

GED -

Fuquay Varina High School

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Patricia Prince