Patricia Pudenz
Papillion,NE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Patient Treatment Coordinator
Oral Surgery Associates
09.2017 - 02.2023
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
- Delivered excellent patient experiences and direct care.
- Educated patients about surgeries and provided treatment plan documentation.
- Scheduled surgical appointments
- Coordinated with facilities to set up oral surgery procedures
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Reconciled daily AR ledger and verified proper posting.
Business Administrator
Facial Surgery Institute
08.2008 - 09.2017
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Checked patients in and out and collected payments.
- Maintained confidentiality of patient finances, records, and health statuses.
- Prepared insurance claim forms, attached required documents, reviewed for accuracy and completeness.
- Assigned appropriate medical and dental codes on claims
- Maintained strong knowledge of dental and basic medical terminology to better understand services and procedures.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Verified insurance coverage and obtained pre-authorizations.
- Educated patients about surgeries and provided treatment plan documentation.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Processed incoming payments in accordance with established financial policies.
- Reconciled accounts with large volume of transactions.
- Reconciled daily AR ledger and verified proper posting.
- Verified discrepancies and resolved clients' billing issues
- Completed daily process adjustments to maintain accuracy.
- Updated aging reports based on daily audits.
Education
Diploma - Dental Assistant Program
Iowa Western Community College
Council Bluffs, IA07-1991
Skills
- Friendly, Positive Attitude
- Strong Work Ethic
- Teamwork and Collaboration
- Relationship Building
- Customer Relationship Management (CRM)
- Office Management
- Organizational Skills
- Attention to Detail
- EMR Software
- Excellent multi-tasking ability
- Business Administration
- Complex Problem-Solving
Timeline
Patient Treatment Coordinator
Oral Surgery Associates
09.2017 - 02.2023
Business Administrator
Facial Surgery Institute
08.2008 - 09.2017
Diploma - Dental Assistant Program
Iowa Western Community College
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