Patricia Purvis
Summary
Adept at enhancing guest experiences and streamlining operations, I leveraged my detail-oriented nature and comprehensive computer skills at Washington Marriott Georgetown to significantly improve guest satisfaction. Specializing in issue resolution and reservation management, my proactive approach and dedication to customer service have consistently resulted in positive outcomes and streamlined processes.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
20
20
years of professional experience
Work History
Guest Experience Representative
Washington Marriott Georgetown
07.2014 - 04.2021
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high level of professionalism and discretion when dealing with guests.
- Managed check-in and check-out procedures for guests.
- Maintained accurate and up-to-date records of guest information.
- Assisted guests with variety of services and local attraction information.
- Greeted guests upon arrival by providing warm welcome.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Property Manager
Tuckendall, Inc
04.2011 - 09.2012
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Administrative Assistant
Sensory Spectrum, Inc
07.2001 - 02.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Assisted coworkers and staff members with special tasks on daily basis.
- Scheduled appointments, meetings and events for management staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
Education
Associate of Arts - Communications
Hampton University
Hampton, VACertificate - Microsoft Software Specialist
Essex County College
Newark, NJ05-2017
Skills
- Detail-oriented
- Computer skills
- Payment Processing & Financial Transactions
- Issue Resolution & Report Preparation
- Reservation Processing & Guest Relations
- Reservation Management System
- Information Protection
- Guest orientation
- Room availability
- Flexible schedule
- Customer service
Military
US Army, Schofield Barracks, HI Quartermaster Specialist/Military Police
Timeline
Guest Experience Representative
Washington Marriott Georgetown
07.2014 - 04.2021
Property Manager
Tuckendall, Inc
04.2011 - 09.2012
Administrative Assistant
Sensory Spectrum, Inc
07.2001 - 02.2011
Associate of Arts - Communications
Hampton University
Certificate - Microsoft Software Specialist
Essex County College
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