Patricia Putkowski
Murphy,NC
Summary
Dynamic professional with extensive experience at O'Reilly Auto Parts, excelling in inventory management and customer service. Proven track record in optimizing operations and enhancing sales through effective communication and problem-solving skills. Adept at managing freight handling and ensuring timely deliveries, consistently achieving high customer satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Installer Service Specialist
O'Reilly Auto Parts
Amsterdam, NY
08.2021 - 01.2025
- I was the installer service specialist in the Burnt Hills N.Y. Location until March of 2024. Then transferred to the new Amsterdam, NY store until my retirement on January 31 2025.
- In my job duties I was responsible for getting the customers orders ready for delivery.
- I also checked in freight and put it away.
- I was responsible for doing the shop returns for my accounts, also responsible for making sure their payments were applied to their accounts along with account returns being applied to their account.
- Also responsible for putting new accounts in the computer and sending proper paperwork to corporate.
- Also I went and did sales calls and got to know my accounts.
- I was also responsible for making sure their payments delivery drivers knew where accounts were, and making sure their payments pulled the correct parts and get them out the door in 5 minutes or less to get the parts to the shops.
- I also ordered parts from outside vendors to get the parts to the customer.
- Along with these responsibilities, I also opened the store, ran reports, did the daily deposit, and make the change order if needed.
- I also did cycle counts to make sure inventory was accurate.
Parts Department
BROWNS FORD
Amsterdam, NY
03.2021 - 06.2021
- Take phone calls from other shops and customers.
- Order parts that are needed for jobs that are upcoming.
- Give the mechanics the parts that are needed to get the job done.
- Accept parts from other vendors into inventory.
- Make sure the mechanics have the right parts for their upcoming jobs.
Order Puller
The Home Depot
Amsterdam, NY
02.2021 - 03.2021
- Pulled and set up internet orders for customers to pick up.
- Also helped customers find the products they were looking for.
Assistant Store Manager
NAPA Auto Parts
East Greenbush, NY
05.2019 - 01.2021
- Did scheduling, in charge of Plano grams assigned by corporate, price changes when dropped by corporate.
- Refuned cores and defects and battery cores for refunds from manufacturers.
- Did bank deposits.
- Was in charge of special pricing for the New York State Thruway and other special pricing customers.
- Helped walk-in customers.
Customer Service Representative
Safelite Auto Glass Repair
Latham, NY
01.2019 - 06.2019
- Schedule appointments, invoice insurance company, customer service resolution.
Commercial Parts Pro
Advance Auto Parts
Mechanicville, NY
07.2016 - 12.2018
- Special ordered parts, delivered in timely manner, promoted sales, end of day sales countdown.
- Plan
- Grams.
- Returns, ATI's, scanned in trucks, inventory, cycle counts, checked auto computer scans, alternator testing, battery changes, testing, retail part sales, opened and closed stores.
Head Receiver
Lowe's Home improvement
Jensen Beach, FL
03.2008 - 06.2016
- Forklift operator, inventory new products, customer service.
Education
Certificate - Automotive
Fulton Montgomery community college
Johnstown, NY05.1994
High school or equivalent - Basic
Amsterdam High School
Amsterdam, NY06.1981
Skills
- Management and retail sales
- Inventory control and management
- Freight handling and shipping
- Customer service and care
- Sales management and coordination
- Cash handling and profit analysis
- Merchandising and pricing strategies
- Forklift and pallet jack operation
- Effective communication skills
- Problem solving and conflict resolution
- Attention to detail and professionalism
- Time management and task prioritization
- Team collaboration and supervision
- Safety compliance awareness
Certification
Forklift Certified
Additional Information
Highly skilled in any facet of automotive parts industry. Team oriented. Self starter. Punctual. Highly responsible.
Timeline
Installer Service Specialist
O'Reilly Auto Parts
08.2021 - 01.2025
Parts Department
BROWNS FORD
03.2021 - 06.2021
Order Puller
The Home Depot
02.2021 - 03.2021
Assistant Store Manager
NAPA Auto Parts
05.2019 - 01.2021
Customer Service Representative
Safelite Auto Glass Repair
01.2019 - 06.2019
Commercial Parts Pro
Advance Auto Parts
07.2016 - 12.2018
Head Receiver
Lowe's Home improvement
03.2008 - 06.2016
Certificate - Automotive
Fulton Montgomery community college
High school or equivalent - Basic
Amsterdam High School
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