Patricia Raasch
Canoga Park,CA
Summary
Versatile, diligent leader with 11+ years of experience in operations and logistics management in a variety of environments, including wholesale foods and food service delivery, health sciences, and technologies industries. Adaptive, innovative, and task-oriented, with sound decision-making skills in line with company policies and procedures. Strong communicator with excellent interpersonal skills and ability to carry out functions to achieve business goals and objectives.
Overview
12
12
years of professional experience
Work History
Associate Operations Manager
Cloudkitchens
Van Nuys, California
04.2024 - Current
- Developed and implemented operational strategies to improve customer service experience.
- Created and maintained effective communication channels between team members, customers and vendors.
- Analyzed data to identify areas of improvement in the operations process.
Event Operations & Logistics Manager
Coolhaus / The Urgent Company
Culver City, USA
02.2023 - 09.2023
- Delivered promotional field event logistics for company brands in LA market
- Oversaw inventory, asset management, and maintenance
- Ensured fully stocked products and tools and briefed staff before Culver City opening
- Coordinated with events and operations leadership to ensure all permits and licenses were updated
- Secured new office space, commissary parking, and commercial kitchen space for startup
- Addressed employee performance through coaching and training
- Analyzed receipts, invoices, and inventory reports and checked product quality
- Maintained POS, pricing list, sales reconciliation, and office safe and petty cash
- Scheduled truck/equipment maintenance and updated vehicle registrations
- Kept operations on target without a loss or gap in customer needs by absorbing multiple roles during restructuring, layoffs, and a move to new location
General Manager
Choicelunch
North Hollywood, USA
07.2021 - 06.2022
- Directed overall operation in adherence to Health Department and company standards for the facility immediately following a year-long COVID closure
- Supervised 30+ staff, scheduling, and directed and developed staff
- Ensured professional working relationships with clients
- Managed financial and operational accountability
- Designed and implemented quality improvement emphasizing presentation
- Ensured maintenance of facility and vehicle fleet
- Implemented new staff training on work habits affecting productivity, reducing waste, accuracy, and accountability
Operations Manager & Assistant Manager
Cheetah Technologies
Pleasanton, USA
07.2017 - 05.2020
- Managed all facets of receiving operations for wholesale internal food distribution
- Consolidated storage to maximize space usage
- Maintained employee attendance and performance records
- Controlled delivery schedules and workloads
- Managed team schedules and input time, conducted hiring interviews, onboarded new employees, and handled disciplinary actions
- Adopted new technologies to improve internal and consumer communications
- Collaborated with logistics and customer service to address customer issues
- Received first Million Dollar Customer recognition through Cheetah ServSafe
- Managed 30+ team members in maintaining efficient product flow to guarantee quality control
Operations, Logistics & Warehouse Supervisor
Western Health Sciences
Canoga Park, USA
03.2013 - 01.2017
- Ensured proper transportation of specimens by planning routes, oversight of fleet vehicle maintenance, and successful delivery
- Guided staff on safety procedures
- Trained team in client services, vendor relations, inventory, sales, and requisitions
- Successfully problem-solved on missing specimens and lab results, billing issues, and lab turnaround times
- Additional career success in animal licensing, care, and pet adoption within County regulations at animal shelter
Education
Coursework - Criminal Justice and Animal Science
Moorpark College
Moorpark, CASkills
- Operations
- Logistics
- Team Management
- Financial Management
- Warehouse Management
- Training & Development
- Sales Support
- Inventory Control
- Customer Service & Retention
- Quality & Safety
- Promotional Events
- Licensing & Permits
- MS Office
- SAP
- NetSuite
- Zendesk
- ERP systems
- E-commerce
- Slack
- EDI
- Standard Operating Procedures
- Logistics Management
- Employee Relations
- Key Performance Indicators
- Workforce Planning
- Operational Efficiency
- Process Improvement
- Operations Management
Timeline
Associate Operations Manager
Cloudkitchens
04.2024 - Current
Event Operations & Logistics Manager
Coolhaus / The Urgent Company
02.2023 - 09.2023
General Manager
Choicelunch
07.2021 - 06.2022
Operations Manager & Assistant Manager
Cheetah Technologies
07.2017 - 05.2020
Operations, Logistics & Warehouse Supervisor
Western Health Sciences
03.2013 - 01.2017
Coursework - Criminal Justice and Animal Science
Moorpark College