Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Work Preference
References
Work Availability
Languages
Timeline
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Patricia Bell-Radmann

Patricia Bell-Radmann

Williamsburg,PA

Summary

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

39
39
years of professional experience
1
1
Certificate

Work History

Owner/Agent

Take A Journey Travel Agency
WIlliamsburg, PA
02.2024 - Current
  • Managed daily operations of business, including hiring and training staff.
  • Developed strategic plans to increase profitability and efficiency.
  • Maintained relationships with existing clients by providing superior customer service.
  • Developed customized travel plans to meet customer needs and preferences.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Resolved any issues related to travel plans and services.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Provided support during pre-trip preparations such as visa applications.
  • Verified accuracy of all documents related to customer's trip before issuing tickets.
  • Used company tools and systems to complete requests.
  • Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
  • Processed credit and debit payments and handled confidential information with discretion.
  • Explained benefits of purchasing travel insurance with clients.
  • Developed personalized travel itineraries based on clients' preferences and budget.

Owner/Screen Printer/Embroidery Machine Operator

River Valley Custom Apparel
Williamsburg, PA
01.2017 - Current
  • Researched potential partners in order to expand services offered.
  • Maintained relationships with existing clients by providing superior customer service.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Negotiated contracts with vendors and suppliers.
  • Analyzed industry trends to develop competitive strategies.
  • Reviewed legal documents related to business operations.
  • Ensured compliance with local, state, and federal regulations.

2020 US Census Field Enumerator

US Census Bureau
Williamsburg, PA
04.2020 - 08.2020
  • Conducted field surveys to collect data on the local population's health and welfare.
  • Prepared survey forms, questionnaires, and instructions for field enumerators.
  • Verified accuracy of collected data by examining responses to survey questions.
  • Ensured that all safety protocols were adhered to while working in the field environment.
  • Maintained accurate records of all activities conducted during each visit.
  • Adhered strictly to ethical principles governing research involving human subjects.
  • Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
  • Used computers or specified forms to compile, record and code results or data from interview or survey.

Volunteer Office Assistant

St Joseph Catholic Church.
Williamsburg, PA
11.2016 - 12.2018
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Maintained filing systems, both electronic and physical, for easy document retrieval.
  • Maintained confidentiality of sensitive information and documents.
  • Supported invoicing and expense tracking bookkeeping tasks.
  • Compiled data from timesheets and other records to determine hours worked and pay rate.

President Volunteer

High School Boosters
Williamsburg, PA
08.2014 - 07.2017
  • Created annual booster budgets and submitted annual reporting
  • Adult Chaperone of high school students for bus trips, games, dances and other activities
  • Obtain and maintain PA state child clearances

Finance Officer

Fairfax County Public Schools.
Fairfax, VA
08.1988 - 04.1991
  • Prepared monthly, quarterly and annual financial reports for management review.
  • Implemented new accounting systems or software programs as needed.
  • Assisted with the preparation of audited financial statements in accordance with Generally Accepted Accounting Principles.
  • Reconciled bank accounts on a regular basis to ensure accuracy of records.
  • Managed accounts receivable and payable processes while ensuring accurate recording of transactions in the general ledger system.
  • Oversaw all postings and reconciliation of ledgers and accounts.

Inbound Customer Service Representative

Media General Cable
Chantilly, VA
04.1989 - 04.1991
  • Answered incoming customer inquiries via telephone and email.
  • Resolved customer complaints in a timely manner.
  • Provided customers with product and service information.
  • Identified customer needs and determined appropriate solutions.
  • Reviewed accounts for past due balances or other irregularities.
  • Assisted customers with billing questions or payment issues.
  • Maintained updated knowledge of company's products and services.
  • Followed up on customer inquiries not immediately resolved.
  • Referred unresolved customer grievances to designated departments.
  • Monitored call queues to ensure prompt response times.
  • Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.

Administrative Assistant

Fairfax County Public Schools, HR department
Fairfax, VA
02.1986 - 08.1988
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.
  • Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
  • Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
  • Conducted exit interviews to identify reasons for employee termination or resignation.
  • Drafted letters of offer to new hires outlining terms of employment.

Education

Masters - Lion Clubs, Leadership

Lions University
Oak Brook, IL
09-2024

Some College (No Degree) - Accounting And Human Resources

George Mason University
Fairfax, VA

Skills

  • KPI Management
  • Marketing tactics
  • Business Management
  • Administrative Oversight
  • Financial Reporting
  • Year-end close
  • Relationship Development
  • Cross-Functional Teamwork
  • Self Motivation
  • Special needs travelers
  • Travel Arrangements
  • International reservations
  • Documentation preparation
  • Credit card payments
  • Exceptional customer service
  • Attention to Detail
  • Data Integrity
  • Regulatory Compliance
  • Confidentiality

Affiliations

  • Member of the Williamsburg Lions Club
  • 2025 Ms Williamsburg International
  • Advocate for Leader Dogs for the Blind

Accomplishments

  • District Governor, Lions Clubs International 2022-2023
  • Leader Dogs for the Blind Medallion Awardee
  • Beacon Lodge Carl Shoemaker Fellow

Certification

  • Certified Travel Advisor
  • Business Owner - 3 Pennsylvania based small businesses

Work Preference

Work Type

Part TimeContract Work

Work Location

Remote

Important To Me

Work-life balanceFlexible work hoursWork from home option

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native language

Timeline

Owner/Agent

Take A Journey Travel Agency
02.2024 - Current

2020 US Census Field Enumerator

US Census Bureau
04.2020 - 08.2020

Owner/Screen Printer/Embroidery Machine Operator

River Valley Custom Apparel
01.2017 - Current

Volunteer Office Assistant

St Joseph Catholic Church.
11.2016 - 12.2018

President Volunteer

High School Boosters
08.2014 - 07.2017

Inbound Customer Service Representative

Media General Cable
04.1989 - 04.1991

Finance Officer

Fairfax County Public Schools.
08.1988 - 04.1991

Administrative Assistant

Fairfax County Public Schools, HR department
02.1986 - 08.1988

Masters - Lion Clubs, Leadership

Lions University

Some College (No Degree) - Accounting And Human Resources

George Mason University

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Patricia Bell-Radmann