Patricia Bell-Radmann
Williamsburg,PA
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
39
39
years of professional experience
1
1
Certificate
Work History
Owner/Agent
Take A Journey Travel Agency
WIlliamsburg, PA
02.2024 - Current
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Developed customized travel plans to meet customer needs and preferences.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Provided support during pre-trip preparations such as visa applications.
- Verified accuracy of all documents related to customer's trip before issuing tickets.
- Used company tools and systems to complete requests.
- Maintained updated knowledge of airline regulatory requirements and industry standards for client support.
- Processed credit and debit payments and handled confidential information with discretion.
- Explained benefits of purchasing travel insurance with clients.
- Developed personalized travel itineraries based on clients' preferences and budget.
Owner/Screen Printer/Embroidery Machine Operator
River Valley Custom Apparel
Williamsburg, PA
01.2017 - Current
- Researched potential partners in order to expand services offered.
- Maintained relationships with existing clients by providing superior customer service.
- Developed strategic plans to increase profitability and efficiency.
- Identified new opportunities for growth, expansion, and diversification.
- Negotiated contracts with vendors and suppliers.
- Analyzed industry trends to develop competitive strategies.
- Reviewed legal documents related to business operations.
- Ensured compliance with local, state, and federal regulations.
2020 US Census Field Enumerator
US Census Bureau
Williamsburg, PA
04.2020 - 08.2020
- Conducted field surveys to collect data on the local population's health and welfare.
- Prepared survey forms, questionnaires, and instructions for field enumerators.
- Verified accuracy of collected data by examining responses to survey questions.
- Ensured that all safety protocols were adhered to while working in the field environment.
- Maintained accurate records of all activities conducted during each visit.
- Adhered strictly to ethical principles governing research involving human subjects.
- Located and approached households and requested participation in census interview, thoroughly explaining process and purpose.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
Volunteer Office Assistant
St Joseph Catholic Church.
Williamsburg, PA
11.2016 - 12.2018
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Supported invoicing and expense tracking bookkeeping tasks.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
President Volunteer
High School Boosters
Williamsburg, PA
08.2014 - 07.2017
- Created annual booster budgets and submitted annual reporting
- Adult Chaperone of high school students for bus trips, games, dances and other activities
- Obtain and maintain PA state child clearances
Finance Officer
Fairfax County Public Schools.
Fairfax, VA
08.1988 - 04.1991
- Prepared monthly, quarterly and annual financial reports for management review.
- Implemented new accounting systems or software programs as needed.
- Assisted with the preparation of audited financial statements in accordance with Generally Accepted Accounting Principles.
- Reconciled bank accounts on a regular basis to ensure accuracy of records.
- Managed accounts receivable and payable processes while ensuring accurate recording of transactions in the general ledger system.
- Oversaw all postings and reconciliation of ledgers and accounts.
Inbound Customer Service Representative
Media General Cable
Chantilly, VA
04.1989 - 04.1991
- Answered incoming customer inquiries via telephone and email.
- Resolved customer complaints in a timely manner.
- Provided customers with product and service information.
- Identified customer needs and determined appropriate solutions.
- Reviewed accounts for past due balances or other irregularities.
- Assisted customers with billing questions or payment issues.
- Maintained updated knowledge of company's products and services.
- Followed up on customer inquiries not immediately resolved.
- Referred unresolved customer grievances to designated departments.
- Monitored call queues to ensure prompt response times.
- Managed high volumes of inbound and outbound calls in fast-paced environment to build, cultivate and establish lucrative client relationships.
Administrative Assistant
Fairfax County Public Schools, HR department
Fairfax, VA
02.1986 - 08.1988
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Conducted exit interviews to identify reasons for employee termination or resignation.
- Drafted letters of offer to new hires outlining terms of employment.
Education
Masters - Lion Clubs, Leadership
Lions University
Oak Brook, IL09-2024
Some College (No Degree) - Accounting And Human Resources
George Mason University
Fairfax, VASkills
- KPI Management
- Marketing tactics
- Business Management
- Administrative Oversight
- Financial Reporting
- Year-end close
- Relationship Development
- Cross-Functional Teamwork
- Self Motivation
- Special needs travelers
- Travel Arrangements
- International reservations
- Documentation preparation
- Credit card payments
- Exceptional customer service
- Attention to Detail
- Data Integrity
- Regulatory Compliance
- Confidentiality
Affiliations
- Member of the Williamsburg Lions Club
- 2025 Ms Williamsburg International
- Advocate for Leader Dogs for the Blind
Accomplishments
- District Governor, Lions Clubs International 2022-2023
- Leader Dogs for the Blind Medallion Awardee
- Beacon Lodge Carl Shoemaker Fellow
Certification
- Certified Travel Advisor
- Business Owner - 3 Pennsylvania based small businesses
Work Preference
Work Type
Part TimeContract WorkLocation Preference
RemoteImportant To Me
Work-life balanceFlexible work hoursWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Native language
Timeline
Owner/Agent
Take A Journey Travel Agency
02.2024 - Current
2020 US Census Field Enumerator
US Census Bureau
04.2020 - 08.2020
Owner/Screen Printer/Embroidery Machine Operator
River Valley Custom Apparel
01.2017 - Current
Volunteer Office Assistant
St Joseph Catholic Church.
11.2016 - 12.2018
President Volunteer
High School Boosters
08.2014 - 07.2017
Inbound Customer Service Representative
Media General Cable
04.1989 - 04.1991
Finance Officer
Fairfax County Public Schools.
08.1988 - 04.1991
Administrative Assistant
Fairfax County Public Schools, HR department
02.1986 - 08.1988
Masters - Lion Clubs, Leadership
Lions University
Some College (No Degree) - Accounting And Human Resources
George Mason University