Patricia Raines
Swannanoa,North Carolina
Summary
Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients. Talented Dental Assistant with 20 years of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Assistant III
State Of North Carolina
09.2017 - Current
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Front Office Receptionist
Dr. Mark Kleive DDS
01.2014 - 09.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained clean reception area to promote positive, professional environment for clients.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Pharmacy Technician
Amanda Nichols Sunshine Pharmacy
03.2009 - 12.2013
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
Education
No Degree - Dental Assisting
Asheville-Buncombe Technical College
Asheville, NC06.1983
High School Diploma -
Charles D. Owen High School
Black Mountain, NC06.1981
Skills
- Oral cavity inspection, charting existing restorations and conditions
- Equipment, instrument and operatory sterilization
- Proficient in four-handed dentistry
- Patient education, instruction of brushing, flossing and proper home care
- Fabrication, placement and removal of temporary restorations Including complex, multi-unit provisional
- Preparation of oral area prior to placement of permanent restorations
- Placement of rubber dams, matrix bands and retraction cord
- Preparation of dental medicaments and impression materials per manufacturer's instructions
- Maintain dental equipment to manufacturer's instructions PM maintenance to ensure equipment is always ready for use
- Maintain a clear field of operation during extractions Suture removal post-op
- Dental Records
- Ability to assist in a wide range of procedures Oral surgery, endodontics, periodontics, implant placement and restorative dentistry
- Treatment Room Breakdown
- Infection control proficiency
- Dental Radiography
Certification
- Certified Dental Assistant
Timeline
Office Assistant III
State Of North Carolina
09.2017 - Current
Front Office Receptionist
Dr. Mark Kleive DDS
01.2014 - 09.2017
Pharmacy Technician
Amanda Nichols Sunshine Pharmacy
03.2009 - 12.2013
No Degree - Dental Assisting
Asheville-Buncombe Technical College
High School Diploma -
Charles D. Owen High School
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