Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Patricia Ralph

Patricia Ralph

RICHMOND,VA

Overview

27
27
years of professional experience
1
1
Certification

Work History

Front Desk Associate

Golds Gym Meadowdale Shopping Center
Richmond, VA
02.2020 - 09.2020
  • Maintained cleanliness and organization of front desk area.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Performed basic daily bookkeeping tasks.

Certified Skincare Consultant

Dunford International
Hopewell, VA
11.2005 - 09.2022
  • Met sales goals by building customer relations and recruiting new customers, increasing likelihood of repeat business.
  • Demonstrated product application on clients using testers and samplings.
  • Set up and designed advertising signs and merchandise displays on shelves, counters and tables to promote sales and attract customers.
  • Examined merchandise and took inventory to identify items to be reordered and replenished.
  • Delivered unprecedented service to over Number clients per Timeframe through personalized consultations, making experience unique for each client.
  • Analyzed skin condition and made appropriate product recommendations.
  • Fostered friendly, warm and exceptional customer experience.
  • Utilized skin hydrometer to help determine customers' skin conditions.

Front of House Team Member

Swim Rva
Richmond , VA
02.2019 - 02.2020
  • Disinfected frequently touched between guests to minimize infection risks.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Trained new staff in front-of-house procedures, customer relations and cleaning.
  • Established welcoming atmosphere by greeting each guest warmly.

Cook Shift Leader

Shoney's Restaurant
Chesterfield , VA
09.2008 - 12.2011
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Placed orders to restock items before supplies ran out.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Modernized processes for kitchen staff to reduce guest wait times and boost daily output.
  • Aligned seasonal plans with ingredient availability and key area events for optimal promotions.
  • Prepared operational reports and analysis, monitored trends and made appropriate recommendations for success.
  • Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
  • Supervised and enhanced work of Number-person team producing more than Number plates per day.

Manager

American Family Fitness
Richmond , VA
08.1990 - 09.1995
  • Accomplished multiple tasks within established timeframes.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.

Education

Fashion Design

Chamberlain High School
Tampa, FL
01.1977

Skills

  • Consultative Sales Approach
  • Preventive Skin Care
  • Equipment and Instrument Sterilizatoin
  • Moisturizing Treatments
  • Assessing Skin Condition
  • Customer Experience
  • Special Assignments
  • Cash Counting
  • Personalized Care Regimens
  • Complex Problem-Solving
  • Social Perceptiveness
  • Sales Planning and Implementation
  • Credit Card Transaction Processing
  • Housekeeping Duties
  • Merchandise Sales
  • Returns Policies
  • Rewards Programs
  • Maintaining Clean Work Areas
  • Sanitation Standards
  • Sales Presentation
  • Communications Strategies
  • Skin Analysis

Accomplishments

  • Supervised team of 7 staff members.

Certification

Certified Skin Analysis

Health Care Consultant (Body key, Xs Energy Drinks etc)

Timeline

Front Desk Associate

Golds Gym Meadowdale Shopping Center
02.2020 - 09.2020

Front of House Team Member

Swim Rva
02.2019 - 02.2020

Cook Shift Leader

Shoney's Restaurant
09.2008 - 12.2011

Certified Skincare Consultant

Dunford International
11.2005 - 09.2022

Manager

American Family Fitness
08.1990 - 09.1995

Fashion Design

Chamberlain High School

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Patricia Ralph