Summary
Overview
Work History
Education
Skills
Spanish
Languages
Timeline
Generic

Patricia Ramirez

Hammond,IN

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

17
17
years of professional experience

Work History

Administrative Assistant

Erdner Midwest
10.2022 - Current
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.

Medical Office Assistant

Aunt Martha's Youth Service Center
08.2015 - 10.2022
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Registered patients and completed associated paperwork for accurate records.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Used [Software] to schedule appointments for doctor visits and procedures.

911 Emergency Dispatcher

Village Of Dixmoor
11.2006 - 11.2014
  • Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
  • Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.

Education

GED -

Bloom Township High School
Chicago Heights, IL/.
11.1999

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Microsoft Outlook
  • Documentation and Recordkeeping

Spanish

I am advanced in Spanish, able to speak, read and write. 


Languages

Spanish
Native or Bilingual

Timeline

Administrative Assistant

Erdner Midwest
10.2022 - Current

Medical Office Assistant

Aunt Martha's Youth Service Center
08.2015 - 10.2022

911 Emergency Dispatcher

Village Of Dixmoor
11.2006 - 11.2014

GED -

Bloom Township High School

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Patricia Ramirez