Summary
Overview
Work History
Education
Skills
Timeline
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PATRICIA RAMIREZ

Dallas,TX

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at MGM TAX & GENERAL SERVICES. Skilled in bilingual communication and problem-solving, adept at maintaining professionalism under pressure. Excelled in teamwork and collaboration, significantly improving client trust and operational efficiency.

Overview

12
12
years of professional experience

Work History

Sales Associate

PATTY PARTY RENTALS
03.2017 - 12.2023
  • Built relationships with customers to encourage repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
  • Assisted customers with Spanish-language inquiries in a timely and professional manner.
  • Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.

Tax Preparer

MGM TAX & GENERAL SERVICES
01.2014 - 04.2017
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Assessed client tax situations to determine best filing options.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Achieved high levels of accuracy by staying informed on changes in relevant regulations and applying that knowledge to each unique case.

Restaurant Worker

CHINA GRILL
09.2011 - 04.2012
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Handled cash transactions accurately, ensuring proper accounting at the end of each shift.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.

Education

GED -

ST. AUGUSTINE HIGHT SCHOOL PROGRAM
Fort Worth, TX
05.2015

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills

Timeline

Sales Associate

PATTY PARTY RENTALS
03.2017 - 12.2023

Tax Preparer

MGM TAX & GENERAL SERVICES
01.2014 - 04.2017

Restaurant Worker

CHINA GRILL
09.2011 - 04.2012

GED -

ST. AUGUSTINE HIGHT SCHOOL PROGRAM

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PATRICIA RAMIREZ