Patricia Ramirez- Perez
Dallas,TX
Summary
With over 20 years of experience as a bilingual and detail-oriented office administrator/manager, consistently meeting operational and administrative demands. Expertise in utilizing various office software applications and database systems to efficiently handle tasks. Approach work with a methodical and organized mindset, ensuring accurate and timely completion of every aspect. Successfully supported payroll, human resources, and accounting functions, contributing to overall organizational success. Prioritize building strong customer service and organizational strength, excelling in establishing customer relationships through telephone reception and effective communication skills. Proficient in MS Office software programs, including Excel and Word, as well as QuickBooks, enhancing ability to streamline processes and drive productivity.
Overview
22
22
years of professional experience
Work History
Insurance representative
Alpa Insurance
11.2024 - Current
- Call prospective clientele and verify if they are with insurance or would like to purchase insurances
- Excell spreadsheets organizing data of calls made vs calls to make
- Going to retail stores for advertising drop offs (flyers, business cards, etc)
Cashier
Walmart
08.2024 - Current
- Welcome customers and assist with any questions they may have
- Accurately process payments (cash, credit, debit) and issue receipts
- Maintain an organized, clean checkout area and manage daily housekeeping tasks
- Provide product information and help customers locate specific items
- Balance cash drawer at the end of each shift, ensuring accuracy
- Assist with restocking shelves and arranging displays as needed
- Contribute to team efforts by supporting other store areas as required
Provider Network Coordinator
Imperial Insurance
11.2022 - 10.2024
- Call providers and verify if they are in network with insurances or would like to purchase insurances
- Excell spreadsheets organizing data of calls made vs calls to make
Cashier
Ross
07.2023 - 09.2024
- Welcome customers and assist with any questions they may have
- Accurately process payments (cash, credit, debit) and issue receipts
- Maintain an organized, clean checkout area and manage daily housekeeping tasks
- Provide product information and help customers locate specific items
- Balance cash drawer at the end of each shift, ensuring accuracy
- Assist with restocking shelves and arranging displays as needed
- Contribute to team efforts by supporting other store areas as required
Cashier
Burlington Coat Factory
05.2021 - 06.2023
- Welcome customers and assist with any questions they may have
- Accurately process payments (cash, credit, debit) and issue receipts
- Maintain an organized, clean checkout area and manage daily housekeeping tasks
- Provide product information and help customers locate specific items
- Balance cash drawer at the end of each shift, ensuring accuracy
- Assist with restocking shelves and arranging displays as needed
- Contribute to team efforts by supporting other store areas as required
Office Manager
Super Lopez Tortilla Factory
12.2012 - 05.2020
- Company Overview: Dallas, TX
- Balanced daily deposits and safe counts as required and prepared bank deposits, Accounts Payable, Accounts Receivable, Processed payroll
- Oversaw all aspects of office management, including HR functions, file management, and office inventory
- Logistics - Organized and scheduled pick-ups and deliveries
- Obtained compliance with company policies and procedures in processing transactions with customers
- Reviewed daily reports in detail and resolved any identified discrepancies
- Supervised front end associates in fast-paced and demanding environment
- Acted as Executive Assistant to the management team, handled a busy phone system, and served as the primary liaison between customers and upper-level management
- Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
- Greeted visitors and escorted them to their destinations
- Dallas, TX
Customer Service/ Human Resource Coordinator/ Accounting
Rudy's Food Products Inc
03.2003 - 12.2012
- Company Overview: Dallas, TX
- Evaluated human resources trends and prepared thorough reports to help senior managers make strategic operational decisions
- Performed file audits to verify collection of required employee documentation
- Maintained updated personnel files, HR database records, grievance documentation, performance evaluations, and disciplinary actions
- Ordered office supplies, maintained department equipment, sorted, and distributed mail, and performed other administrative support functions
- Processed orders and coordinated delivery schedules to meet customer needs
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in the company database
- Helped resolve product returns, responded to shipping inquiries, and answered order status questions
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Built strong knowledge of product line to assist customers in selecting products meeting highly personal needs
- Support accounts payable activities, contributing to timely and accurate invoice creation and issuance
- Posted monthly, quarterly, and annual financial reports to consistently meet deadlines for filings
- Established and maintained well-organized financial systems and controls with coding tables and accounting management structures
- Updated the general ledger with new entries, closely checking the accuracy of each transaction to minimize errors
- Dallas, TX
Education
High School Diploma - Basic Academic Classes
Escuela Preparatoria Adalberto J. Arguelles
Miguel Alemán, Tamps05.1978
Skills
- Operations management
- Employee management
- Customer service specialist
- Inbound and outbound calls
- Customer retention
- Processing Payroll
- Accounts Payable
- Accounts Receivable
- Financial reporting
- Human resources
Timeline
Insurance representative
Alpa Insurance
11.2024 - Current
Cashier
Walmart
08.2024 - Current
Cashier
Ross
07.2023 - 09.2024
Provider Network Coordinator
Imperial Insurance
11.2022 - 10.2024
Cashier
Burlington Coat Factory
05.2021 - 06.2023
Office Manager
Super Lopez Tortilla Factory
12.2012 - 05.2020
Customer Service/ Human Resource Coordinator/ Accounting
Rudy's Food Products Inc
03.2003 - 12.2012
High School Diploma - Basic Academic Classes
Escuela Preparatoria Adalberto J. Arguelles
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