Patricia Ramirez Lopez
Summary
Highly motivated and results-driven professional with a comprehensive understanding of organizational goals. Demonstrated ability to effectively manage operations and drive efficiencies. Skilled in fostering a collaborative team environment, encouraging efficient work practices, and consistently meeting production targets. Well-organized, self-motivated, and adept at implementing successful strategies in fast-paced work environments.
Overview
18
18
years of professional experience
Work History
Clinic Business Representative Associate
Allina Health
09.2024 - Current
- Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone
- Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record
- Greets, welcomes, and performs the registration process with patients in person or by phone
- Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation
- Assists patients with telephone encounters
- Identifies key words to initiate appropriate responses and de-escalation techniques as needed
- Directs patients to appointment or procedure
- Collects co-pays and/or remaining balances
- Obtains signatures from patients as needed
- Responds to questions regarding financial assistance programs
- Performs the End of Day reconciliation process
- May participate in the prescription refill order process as appropriate and in scope for position
- Manages and organizes the patient care lobby (or lobbies) and provides other department support
- Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day
- Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed
Obstetrician/Gynecologist Scheduler
M Health Fairview
03.2022 - 09.2024
- Verified insurance coverage and obtained pre-authorizations.
- Worked closely with nurses to check on patient statuses and needs.
- Provided fast and accurate patient diagnostics or referrals.
- Educated patients on specific treatments and care plans.
- Kept detailed records of patient treatments and needs throughout medical processes.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used EPIC to schedule patients.
- Checked patients in and out and collected payments.
- Scheduled lab tests and collected results.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Registered and verified patient records before triage with most up-to-date information.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Pharmacy Technician
HCMC
08.2021 - 03.2022
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Counted, measured and compounded medications following standard procedures.
Marketing Team Lead /Customer Service Manager
SAM'S CLUB
08.2006 - 08.2021
- Responsible for following up on sales leads and closing new membership accounts across the distinguished zone
- Maintaining existing client accounts and ensuring renewal on a yearly basis
- Managing appointments and communication with clients
- Determining staffing requirements; coordinating hiring and training of employees to enhance overall efficiency
- Managing hourly associates, organizing schedules, and delegating specific duties and responsibilities
- Facilitating training to associates to develop competencies and achieved highest level of performance
- Fostering a positive working environment and team unity to staff to improve their profitability and gain ratios.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Acquired, developed and frequently serviced over 50 new accounts
Education
Licensure And/or Certification - Pharmacy Technician
Pharmacy Technician University
Minneapolis, MN08-2021
General Studies
Mt. San Antonio College
Walnut, CA2005
Diploma -
Ocean View High School
Huntington Beach, CA2004
Skills
- Data Entry
- Patient Profile Setup
- Inventory Management
- Medication Documentation
- Scheduling Appointments
- Customer Service
- Verbal and Written Communication
- Cash Register Operations
- Resolving Complaints
- Client acquisition
- Competitive analysis
- Influencing skills
Timeline
Clinic Business Representative Associate
Allina Health
09.2024 - Current
Obstetrician/Gynecologist Scheduler
M Health Fairview
03.2022 - 09.2024
Pharmacy Technician
HCMC
08.2021 - 03.2022
Marketing Team Lead /Customer Service Manager
SAM'S CLUB
08.2006 - 08.2021
Licensure And/or Certification - Pharmacy Technician
Pharmacy Technician University
General Studies
Mt. San Antonio College
Diploma -
Ocean View High School
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