Patricia Ramos
Maspeth
Summary
Dynamic and dedicated professional with extensive experience as a Veterinary Receptionist at Midtown Animal Hospital. Proven ability in customer service and teamwork, adept at managing patient records using Avimark. Recognized for enhancing client satisfaction and streamlining front desk operations, ensuring a welcoming environment for both clients and their pets.
Overview
16
16
years of professional experience
Work History
Independent Home Health Aide
Independent Home Health
Brooklyn
02.2024 - 11.2025
- Provide daily personal care support including bathing, grooming, dressing, and mobility assistance for clients in their homes.
- Provided personal care services to clients in their homes.
- Monitor and document vital signs, medication reminders, and changes in client condition to ensure safety and well-being.
- Maintained accurate records of patient care and progress notes.
- Managed medication schedules and ensured compliance for clients.
- Assist with meal preparation, light housekeeping, and maintaining a clean, safe living environment.
- Offer companionship, emotional support, and engagement in daily activities to promote client comfort and independence.
- Coordinate with nurses, therapists, and family members to follow individualized care plans and report concerns promptly.
Clinic Receptionist
Austin Veterinary Care
Flushing
10.2022 - 11.2023
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner.
- Greeted and checked in patients in a friendly and professional manner.
- Maintained patient records, including updating patient information and filing documents.
- Scheduled follow-up appointments and provided patient education materials.
- Resolved patient complaints in a timely and professional manner.
- Employed as Per-Diem.
Veterinary Receptionist
Midtown Animal Hospital
New York
07.2020 - 06.2022
- Managed incoming calls and emails to ensure all inquiries were answered promptly and professionally.
- Maintained a database of patient records, ensuring accuracy and providing quick access to up-to-date information.
- Worked collaboratively with veterinarians and other staff to ensure the highest level of patient care.
- Assisted in the preparation of medical records, ensuring accuracy and completeness of all documentation.
Veterinary Receptionist
Juniper Valley Hospital
Queens
07.2019 - 07.2020
- Managed incoming calls and emails to ensure all inquiries were answered promptly and professionally.
- Maintained a database of patient records, ensuring accuracy and providing quick access to up-to-date information.
- Maintained patient records, including updating patient information and filing documents.
Veterinary Receptionist
Trylon Vet Care
Queens
05.2011 - 06.2019
- Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately.
- Managed the reception area, greeted clients, and provided assistance when needed.
- Maintained the reception area, ensuring that it was clean and organized at all times.
- Maintained records of treatments, medications, and other medical information.
- Developed relationships with clients and other veterinary professionals.
- Kept a clean and safe environment for animals and staff.
- Monitored and ordered supplies and medications.
- Handled cash, credit card, and check payments.
Veterinary Receptionist / Assistant
Central Veterinary Associates
Queens
04.2010 - 05.2011
- Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately.
- Managed the reception area, greeted clients, and provided assistance when needed.
- Assisted veterinarians during exams when needed.
- Monitored animal behavior and identified signs of distress or illness.
- Maintained accurate patient records, including medical histories, treatments, and medications.
- Organized, tracked and ordered supplies and medications.
- Handled cash, credit card, and check payments.
Education
Bronx Community College
Bronx, NY01-1994
Skills
- Veterinary Software: Avimark
- Veterinary Software: Vetech
- Veterinary Software: Impromed
- Veterinary Software: Cornerstone Systems
- Teamwork
- Customer Service
- Windows
- MS Word
- Excel
- Outlook
Timeline
Independent Home Health Aide
Independent Home Health
02.2024 - 11.2025
Clinic Receptionist
Austin Veterinary Care
10.2022 - 11.2023
Veterinary Receptionist
Midtown Animal Hospital
07.2020 - 06.2022
Veterinary Receptionist
Juniper Valley Hospital
07.2019 - 07.2020
Veterinary Receptionist
Trylon Vet Care
05.2011 - 06.2019
Veterinary Receptionist / Assistant
Central Veterinary Associates
04.2010 - 05.2011
Bronx Community College