Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

PATRICIA RAMOS EBARB

Vallejo,CA

Summary

Self-motivated Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. History of elevating customer experiences, improving operations and increasing service quality and performance. Detail-oriented offering 20 years and wide-ranging expertise. Knowledgeable and practiced in caregiving . Skilled in communication, organization and task prioritization. Organized and efficient supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service. Outgoing with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance. Self-motivated brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

24
24
years of professional experience

Work History

Coordinator

Hearts Of Marin
San Rafeal, CA
09.2015 - 12.2019
  • Gathered and organized materials to support operations.
  • Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
  • Entered data, generated reports and produced tracking documents.
  • Coached employees through day-to-day work and complex problems.
  • Managed office activities by maintaining communication between clients, tracking records and filing all documents.
  • Maintained master schedule and set up appointments.
  • Managed filing systems for electronic and hard copy documents to keep organized records.
  • Resolved employment-related disputes through proactive communication.
  • Led comprehensive staff member training covering key topics.
  • Oversaw technical, operational, clerical and customer service support activities.
  • Managed conference scheduling and travel arrangements for key personnel.
  • Controlled expenditures and worked with accounting department to manage budgets.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.

Direct Care Support

In Home Supportive Services
San Rafeal , CA
02.2010 - 11.2019
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with self-administered medications.
  • Transported individuals to events and activities, medical appointments and shopping trips.
  • Entertained, conversed and read aloud to keep patients mentally alert.
  • Documented residents' mental status, sleep and eating patterns in medical record books.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Conferred with supervisor to discuss patient condition and medical care.

Caregiver, Special Needs /Coordinator

Casa Allegra Communty Services
San Rafeal , CA
05.2011 - 01.2018
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Used [Software] and [Software] to maintain records of services performed and apparent condition of patients.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage money, pay bills and shop for groceries or personal items.

Cashier Team Lead

Shell Gas Station
Novato, CA
09.2009 - 07.2012
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.
  • Monitored areas for security issues and safety hazards.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Interpreted and enforced operating instructions, procedures and safety rules.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Received and processed customer payments.
  • Processed checks, cash and credit purchases or refunds.
  • Increased customer loyalty and retention.
  • Displayed new stock and rotated existing products.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Educated employees on register use, merchandising and customer service.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Trained as [Job title] and provided back-up coverage to provide customers with optimal support.

Education

No Degree -

Coolege of Marin
Larkspur, CA

GED -

SRC
Dublin Ca
11.2007

High School Diploma -

Isaland High School
Alameda Ca
06.2001

Skills

  • Event Planning
  • Database Management
  • Staff Supervision
  • Writing Requirements
  • Customer Service
  • Budget Planning
  • Staff Training
  • Team Management
  • Project Coordination
  • Office Management
  • Verbal and Written Communication
  • Patient Scheduling
  • Coordinating Reservations
  • Problem Resolution
  • Discretion and Confidentiality
  • Coordinating with Supervisors
  • Vendor Coordination
  • Appointment Coordination
  • Presenting Ideas and Plans
  • Therapy Session Coordination
  • Meeting Coordination and Support
  • Contracts and Vendor Agreements
  • Payroll Administration
  • Friendly and Relatable
  • Data Analysis and Modeling
  • Coordination of Administrative Activities

Accomplishments

  • Supervised team of 7 staff members.
  • Achieved many goals by completing many tasks with accuracy and efficiency.
  • Collaborated with team of 7 in the development of many actives
  • Able to move up the ladder of command fast

Timeline

Coordinator

Hearts Of Marin
09.2015 - 12.2019

Caregiver, Special Needs /Coordinator

Casa Allegra Communty Services
05.2011 - 01.2018

Direct Care Support

In Home Supportive Services
02.2010 - 11.2019

Cashier Team Lead

Shell Gas Station
09.2009 - 07.2012

No Degree -

Coolege of Marin

GED -

SRC

High School Diploma -

Isaland High School
PATRICIA RAMOS EBARB