Patricia Ray

Developed and implemented operational policies that enhanced productivity and quality.

• Oversaw inventory management systems, ensuring accurate stock levels and timely distribution.
• Managed daily operations, schedules, and workflows to sustain efficiency.
• Coordinated executive calendars and scheduled critical meetings with stakeholders.
• Verified insurance coverage and benefits while informing patients of co-pays and responsibilities.
• Mentored administrative assistants to improve workflow efficiency and encourage professional growth.
• Handled sensitive information confidentially, managing patient-related, legal, and financial data.

• Supervised front desk staff, medical billers, medical assistants, and administrative personnel to ensure operational efficiency.
• Facilitated professional communication by greeting visitors and handling calls with precision.
• Managed patient scheduling, registration, check-in/check-out processes, and EMR documentation oversight.
• Informed patients on co-pays, deductibles, claims follow-up, and insurance verification procedures effectively.
• Scheduled appointments for employment specialists and consultants to optimize workflows.
• Coordinated provider credentialing and re-credentialing with insurance payers and hospitals.
• Verified providers' licenses, certifications, DEA, NPI, and malpractice insurance for compliance assurance.

Developed educational materials outlining available services and resources for clients.

• Managed client relationships, achieving high satisfaction and retention rates.
• Coordinated care plans with healthcare professionals and family members to ensure comprehensive service delivery.
• Facilitated effective communication among clients, families, and caregivers to enhance service outcomes.

Evaluated client feedback to refine offerings and address concerns promptly.

• Implemented quality assurance protocols to elevate service delivery standards.
• Oversaw scheduling of services to efficiently meet client needs.
• Cultivated long-term rapport with clients to foster loyalty.

Supervised daily operations across multiple healthcare facilities to enhance service delivery.

• Executed payroll, recruitment, training, and employment verification for efficient HR functions.
• Collaborated with stakeholders to assess planning needs and optimize resource allocation.
• Identified strategic enhancements to align business efforts with financial objectives.
• Conducted systematic annual evaluations to foster employee performance development.
• Introduced loyalty programs to reduce turnover and increase employee retention.
• Aligned policies with corporate goals to elevate customer service and improve staff retention.
• Promoted accessible management style to maintain high team morale.

• Directed treatment for patients in SNF, Rehab, and LTA units to ensure optimal care delivery.
• Led office management activities, enhancing human resources and departmental functions.
• Developed targeted programs for staff to improve functionality for participants.
• Organized daily tasks to efficiently meet deadlines while maintaining quality standards.
• Delivered exceptional customer service via telephone, email, and in-person interactions.
• Maintained positive customer relations, consistently exceeding organizational expectations.
• Managed complex record-keeping and filing systems to ensure the accuracy of confidential records.
• Collaborated with management team to coordinate daily operations and monthly schedules.