Summary
Overview
Work History
Education
Timeline
Generic
Patricia Reber

Patricia Reber

Real Estate Investor
Reading,PA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

13
13
years of professional experience

Work History

RealEstate Owner/Management

JMJ INITIATIVES LLC
08.2013 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
  • Expanded product offerings by researching market trends and identifying potential growth opportunities.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Established foundational processes for business operations.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Support Staff Member

Mary's Shelter
01.2012 - 01.2015
  • Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
  • Answered telephone and assisted callers by providing information or directing to appropriate employee.
  • Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
  • Provided administrative support for various departments, contributing to the smooth operation of the organization.
  • Communicated with clients on behalf of staff to relay messages and information.
  • Enhanced customer satisfaction by providing efficient and timely support to clients.
  • Attended training sessions to stay updated on procedures and services.
  • Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
  • Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
  • Handled confidential information with discretion and ensured its secure storage according to company policies.
  • Collaborated with team members to complete projects on time and within budget constraints.
  • Resolved customer complaints with diplomatic and courteous communication.
  • Followed up with customers to verify satisfaction and address outstanding concerns.

Cashier Specialist

Food Lion Grocery/ Bottom Dollar Food
01.2012 - 01.2014
  • Enhanced customer satisfaction by providing efficient and accurate cashier transactions.
  • Assisted customers in locating products throughout the store for enhanced shopping experiences and increased sales opportunities.
  • Supported [Type] and [Type] departments with merchandising, product retrieval and customer service needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained strict adherence to company policies regarding refunds, exchanges, and other transaction-related procedures.
  • Supported inventory management with timely shelf restocking and product rotation tasks.
  • Streamlined the checkout process for improved customer experience and faster service.
  • Exceeded performance expectations through consistent punctuality, attention to detail, and dedication to exceptional customer service.
  • Ensured accurate cash handling through diligent use of registers, calculators, and other tools for financial transactions.
  • Improved overall store cleanliness by regularly wiping down surfaces, sanitizing equipment, and keeping floors clear of debris during shifts.
  • Contributed to increased sales by effectively promoting store loyalty programs and special offers.
  • Mitigated potential losses by identifying counterfeit currency or suspicious activity during transactions.
  • Assisted in reducing wait times by consistently maintaining a clean and organized work area.
  • Balanced end-of-day receipts to ensure accurate accounting of all transactions while preparing deposits for safe transport to the bank when necessary.
  • Prevented long lines at the checkout counter by monitoring queue length and promptly opening additional registers as needed.
  • Conducted daily cash drawer audits to ensure accuracy, accountability, and proper documentation of financial records.
  • Collaborated with team members to maintain a consistently positive and welcoming store atmosphere.
  • Trained new Cashier Specialists on best practices for efficient operations, resulting in improved productivity across the team.
  • Managed high-volume periods with ease by quickly processing transactions while maintaining friendly customer interactions.
  • Resolved customer inquiries and concerns with professionalism, empathy, and effective communication skills.
  • Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
  • Developed strong relationships with regular customers, fostering a sense of loyalty and trust in the store''s services and products.
  • Assisted cashier team with resolving problems and maintaining efficiency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.

Education

Uintah High
Vernal, UT
05.1987

Timeline

RealEstate Owner/Management

JMJ INITIATIVES LLC
08.2013 - Current

Support Staff Member

Mary's Shelter
01.2012 - 01.2015

Cashier Specialist

Food Lion Grocery/ Bottom Dollar Food
01.2012 - 01.2014

Uintah High

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Patricia Reber Real Estate Investor