Patricia Graziano
Erie,Pa.
Summary
Dedicated Dining Operations Manager with a proven track record at Sodexo, excelling in inventory management and staff training. Achieved top health department scores while enhancing menu offerings and fostering strong resident relationships. Skilled in problem-solving and committed to maintaining high food safety standards, ensuring operational excellence and guest satisfaction.
Overview
27
27
years of professional experience
Work History
Dining/Operations Manager
Sodexo/Springhill Senior Living
Erie, Pa.
11.2022 - Current
- Manage staff and their schedules.
- Ensuring compliance with food and safety protocols.
- POS Operation.
- Responds to residents' preferences and concerns.
- Maintain and increase the efficiency of the business.
- Responsible for daily coordination, improvement, and execution of front and back of house.
- Oversee production, planning, quality control, and maintenance.
- Tracked and replenished inventory to maintain par levels.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
Executive Chef
Sodexo/Springhill Senior Living Community
Erie, Pa.
05.2016 - 11.2022
- Planned, organized daily culinary operation of the Main Dining Room, personal care unit, skilled unit, and catering services.
- Menu planning and changes for breakfast, lunch, and dinner.
- Maintained proper monthly inventory and ordering while remaining in compliance by utilizing approved vendors.
- Interviewed, hired, and trained the Chef Manager, Sous Chef, and all culinary staff.
- Kept staff working efficiently and productively to achieve guest satisfaction.
- Achieved 97-100% score ratings on health department and third-party audits.
- Led kitchen staff by example, keeping workstations clean, and overseeing food preparation and presentation.
- Built positive relationships by rounding tables and holding monthly food committee meetings to discuss menu changes and resident preferences.
- Conducted weekly food and physical safety trainings.
- Monitored the operations of the kitchen.
- Conduct yearly evaluations.
- Conduct monthly food and physical safety audits.
- Monitored inventory levels of all food items to ensure adequate supplies are available at all times.
- Plated dishes using tasty garnishes and sauces to appeal to and delight patrons.
Sous Chef
Springhill Senior Living Community
06.2014 - 10.2016
- Assisted and supported the Executive Chef in routine and specific tasks.
- Effectively managed and assisted kitchen staff in producing food for banquets, catered events, and member dining areas.
- Analyzed customer feedback to identify areas of improvement in service or product quality.
- Distributed food to service staff for prompt delivery to customers.
- Supervised cooks and other kitchen personnel during meal services.
- Assisted in menu development and recipe testing.
- Performed weekly inspections of all equipment for safety compliance.
- Created diverse cuisines for full restaurant, special event, catering and tasting menus.
- Assisted with interviewing, hiring and training kitchen personnel.
- Able to create and maintain an excellent rapport with residents and coworkers.
- Performed product inventory and ordering.
- Trained and oversaw kitchen staff, recipe procedures, preparation, and cleaning duties.
- Maintained high food quality and presentation.
Executive Sous Chef/ Catering Supervisor
Mercyhurst University Sodexo/Parkhurst
01.1998 - 01.2014
- Assembled and maintained event files, including all orders, invoices, correspondence, and payments.
- Oversaw the scheduling and daily operations of the catering and kitchen staff.
- Planned and oversaw the safe and organized setup and breakdown of event décor.
- Processed and received food orders prior to events, with sufficient preparation time.
- Maintained food and equipment inventories, and kept them accurate.
- Organized and coordinated timelines, verifying smooth service.
- Planned menus and food utilization are based on the anticipated number of guests, palatability, and costs.
- Selected and priced menu items for events, with consideration of the client’s budgetary requirements and dietary needs.
- Prepared for special customer and community events by organizing the catering facilities for up to 1,000 guests.
- Interviewing, hiring, and scheduling of culinary and dining staff.
- Established and maintained open and collaborative relationships with all staff and clients.
- Regularly developed new menus according to consumers' tastes, nutritional needs, and budgetary considerations.
- Delegated tasks for kitchen employees and developed staff teams to streamline food preparation procedures.
- Managed multiple projects simultaneously while ensuring deadlines were met in a timely manner.
- Assisted Executive Chef in creating new recipes while maintaining traditional favorites.
- Utilized local, fresh food products to support local economies and showcase community support.
- Developed creative dishes that showcased seasonal ingredients while adhering to company standards.
- Supervised food preparation staff to deliver high-quality results.
- Resolved conflicts between kitchen staff members and provided guidance as needed.
- Prepared and conducted annual performance reviews.
Education
High School Diploma - Academic
Strong Vincent High School
Erie, PaSkills
- Focused and disciplined inventory management
- Train kitchen and dining staff
- Kitchen and dining management
- Menu Planning
- SERV Safe Certified
- Schedule management
- Control labor costs
- Food and physical safety
- Problem solving
- Detailed and organized
- RAMP - Owner/Manager Certification
- Employee reviews
- Verbal and written communication
- Recruitment and hiring
References
References available upon request.
Timeline
Dining/Operations Manager
Sodexo/Springhill Senior Living
11.2022 - Current
Executive Chef
Sodexo/Springhill Senior Living Community
05.2016 - 11.2022
Sous Chef
Springhill Senior Living Community
06.2014 - 10.2016
Executive Sous Chef/ Catering Supervisor
Mercyhurst University Sodexo/Parkhurst
01.1998 - 01.2014
High School Diploma - Academic
Strong Vincent High School
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