Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
AdministrativeAssistant
Patricia Resendiz

Patricia Resendiz

Cleveland,TX

Summary

Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in office industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Secretary

R J Maintenance
03.2009 - Current
  • Enhanced office efficiency by streamlining filing systems and organizing documents.
  • Facilitated communication between departments for improved collaboration and project success.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Maintained accurate records of employee attendance, vacation days, sick leave, and overtime to facilitate payroll processing.
  • Responded to inquiries from callers seeking information.

Cashier

Stop And Shop
01.2000 - 09.2008
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Crew Member

McDonald's
02.1996 - 08.2000
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Enhanced team productivity by maintaining a clean and organized workspace for crew members.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Ensured accurate order fulfillment with diligent attention to details while assembling meals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Participated in ongoing training programs, continuously updating knowledge of company policies and procedures.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Accurately operated cash register to process customer payments.
  • Reconciled receipt totals, cash and credit payments to address shortages.

Education

Certification - Administrative Assistant

Lone Star College
Conroe, TX
12.2023

High School Diploma -

Cleveland High School
Cleveland, TX
05.1995

Skills

  • Office Administration
  • Appointment Scheduling
  • Meeting Coordination
  • Customer Service
  • Payroll Processing
  • Calendar Management
  • Multi-Line Phone Systems
  • Verbal and Written Communication
  • Keyboarding Skills
  • Team Collaboration
  • Multitasking Abilities
  • Attention to Detail
  • Interpersonal Skills
  • Clerical Support
  • Proposal Writing

Certification

Administrative Assistant Certificate

Languages

Spanish
Native or Bilingual

References

References available upon request.

Timeline

Secretary

R J Maintenance
03.2009 - Current

Cashier

Stop And Shop
01.2000 - 09.2008

Crew Member

McDonald's
02.1996 - 08.2000

Certification - Administrative Assistant

Lone Star College

High School Diploma -

Cleveland High School

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Patricia Resendiz