Patricia Ricardo
NEW YORK
Summary
Dynamic and results-driven operations leader with over 6 years of management experience leading high-performing teams in fast-paced, customer-focused environments. Proven track record in staff recruitment, performance management, scheduling optimization, financial oversight, and driving operational excellence. Skilled at improving workflow efficiency, enhancing customer satisfaction, and fostering collaborative team cultures that consistently meet performance goals. Strong background in budget management, inventory oversight, compliance adherence, and service delivery. Adept at leading change, developing talent, and creating organized, customer-centered environments that support business growth and profitability.
Overview
11
11
years of professional experience
Work History
Site Supervisor
Lenox Hill Radiology & Medical Imaging Associates P.C.
New York, NY
08.2022 - Current
- Supervised daily operations, ensuring compliance with safety protocols and quality standards.
- Coordinated workflow among medical imaging staff to optimize patient care and service delivery.
- Assist with the overall financial performance of the center/department.
- Monitor and document performance during performance periods.
Site Supervisor
CityMD: Urgent Care
New York, NY
01.2021 - 08.2022
- Developed training materials for staff, promoting best practices in processes and procedures.
- Developed work schedules for team members to maximize shift coverage.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Assistant Manager
Bronx Drugs RX, Inc. Pharmacy
The Bronx, NY
07.2018 - 06.2020
- Supervised daily pharmacy operations to ensure compliance with regulations and policies.
- Developed training materials to enhance team knowledge of pharmaceutical products and services.
- Enhanced customer experience with personable interactions, medication counseling, and addressing concerns promptly.
- Demonstrated strong knowledge of medications, side effects, drug interactions, and potential allergies by answering patient inquiries confidently.
Lead Visual Merchandiser
Aldo Shoes
New York, NY
09.2017 - 07.2018
- Developed and implemented seasonal visual merchandising strategies to enhance brand identity and drive sales.
- Led cross-functional teams to execute store design updates, ensuring alignment with corporate branding guidelines.
- Analyzed customer traffic patterns to optimize product placement and improve overall shopping experience.
- Trained and mentored junior visual merchandisers on best practices and effective display techniques.
Visual Merchandiser
Lady Foot Locker
New York, NY
01.2015 - 09.2017
- Developed visually appealing displays to enhance customer engagement and drive sales.
- Collaborated with management to implement seasonal merchandising strategies aligned with brand standards.
- Maintained inventory accuracy by conducting regular reviews of display merchandise levels and condition.
- Worked with store managers to implement new displays, promotions and store layout changes.
Education
No Degree - Criminal Justice
Hostos Community College
Bronx, NY01-2028
High School Diploma -
The James Baldwin School
New York, NY06-2017
Skills
- Team supervision
- Site coordination
- Billing codes
- Facility inspection
- Financial management
- Team leadership
- OSHA compliance
- Hiring and onboarding
- Presentation skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Site Supervisor
Lenox Hill Radiology & Medical Imaging Associates P.C.
08.2022 - Current
Site Supervisor
CityMD: Urgent Care
01.2021 - 08.2022
Assistant Manager
Bronx Drugs RX, Inc. Pharmacy
07.2018 - 06.2020
Lead Visual Merchandiser
Aldo Shoes
09.2017 - 07.2018
Visual Merchandiser
Lady Foot Locker
01.2015 - 09.2017
No Degree - Criminal Justice
Hostos Community College
High School Diploma -
The James Baldwin School