Summary
Overview
Work History
Education
Skills
feeding the homeless, booking flights for family enjoy shopping as well as cooking for family
Timeline
Generic

Patricia Richardson

Savannah,GA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Projects service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 5 years of experience in Booking flights.

Overview

3
3
years of professional experience

Work History

Booked flights for family travel

Customer Service

Office Basics Clothing Stores And
10.2012 - 11.2014
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Answered constant flow of customer calls with minimal wait times.

Day Custodian/Night Custodian

High School/Middle School
10.2011 - 05.2013
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Moved furniture for cleaning and set up for special events.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.

Education

High School Diploma -

Wilbur Cross High School
New Haven, CT
06.1986

Skills

  • Travel Bookings
  • Reservation Software
  • Reservations and Ticketing
  • Personalized Customer Service
  • Creative Solutions
  • Supporting Personal Needs
  • Hotel Booking
  • Transportation Information

feeding the homeless, booking flights for family enjoy shopping as well as cooking for family

When i visit my home town CT i go with a friend to 7 elven  to feed the homeless home made soup

My family and friends always come to me to book flights and fine hotels when they need to travel because i always find them great deals and i have the patients to keep trying even if it takes last minute flights i get them where they need to go on time  with the best price . I enjoy shopping online when i can for my family on Amazon i find great deals and its free shipping it takes me a little longer now due to my disability i cant sit long but i order things for my husband because he don't know how too use the computer or get online  this is why im looking for a work from home position. cooking for the family is exciting because i can only do it once in a while so when its my turn i love making  dinner we do it togther.

Timeline

Customer Service

Office Basics Clothing Stores And
10.2012 - 11.2014

Day Custodian/Night Custodian

High School/Middle School
10.2011 - 05.2013

Booked flights for family travel

High School Diploma -

Wilbur Cross High School

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Patricia Richardson