Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Patricia Richardson

Sunnyvale

Summary

Hardworking Child Care Center Director with proven expertise in operational management and regulatory compliance at Little Ponderosa Child Care Center. Skilled in staff supervision and training development, I fostered a secure environment while enhancing parent communication. Committed to continuous improvement, I implemented effective policies that elevated safety and quality standards.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Child Care Center Director

Little Ponderosa Child Care Center
Sunnyvale
01.2024 - 06.2025
  • Managed daily operations of childcare center ensuring compliance with licensing regulations.
  • Supervised staff performance and conducted regular training sessions for professional development.
  • Coordinated parent communication addressing concerns and providing updates on child progress.
  • Implemented health and safety protocols creating a secure environment for children.
  • Maintained accurate records for enrollment, attendance, and financial transactions efficiently.
  • Developed and implemented policies and procedures for the center to ensure safety and quality standards are met.
  • Provided guidance, support, and training to teachers on classroom management strategies, curriculum development, and teaching methods.
  • Attended workshops or seminars related to early childhood education topics.
  • Implemented new educational materials or equipment into classrooms as needed.
  • Maintained accurate records of attendance, meals served, medical records, incident reports.
  • Kept up-to-date on changing regulations related to running a childcare center.
  • Handled customer service inquiries from parents regarding their children's needs or experiences at the center.
  • Communicated with parents and fostered strong professional relationships.
  • Hired, mentored and monitored qualified childcare staff.

Office Assistant

Proactive Pest Services
Cedar Hill
09.2022 - 07.2023
  • Confirmed daily routes.
  • Created profiles for new customers.
  • Ran monthly automatic payments.
  • Posted payments.
  • Called customers as needed.
  • Some invoicing.
  • Updated Monthly Profits and Loss Reports.
  • Used some AI to work on the company database.

Front Desk Receptionist/Assistant Childcare Provider

Small Town Dreams/Little Foxes
Caddo Mills
10.2021 - 09.2022
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Scheduled appointments and maintained the front desk calendar.
  • Greeted visitors warmly and directed them to appropriate departments.
  • Handled incoming mail and distributed it to relevant personnel.
  • Maintained clean and organized reception area for professional appearance.
  • Supported team members by providing administrative assistance when required.
  • Filing
  • General clerical work.
  • I assisted at Little Foxes Learning Center when it was low on staff.

Licensed Insurance Agent - Medicare and ACA Health

Willis Towers Watson
Richardson
08.2013 - 10.2021
  • Conducted customer needs assessments to identify appropriate coverage levels and options.
  • Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
  • Provided guidance and support to less experienced agents during onboarding process.
  • Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
  • Explained policy details and terms to clients for clear understanding of coverage.
  • Assist agents with completing required annual certifications.
  • Created instructions for completing certifications using Confluence.
  • High call volume, inbound calls.
  • Experience handling customer issues.
  • De-escalate calls.
  • Worked with participants dealing with insurance provider issues by placing three-way calls to the provider.

Cook/Dishwasher

Happy Days Childcare
Garland
11.2012 - 05.2013
  • Maintained cleanliness and organization in kitchen and dining areas.
  • Prepared nutritious meals following dietary guidelines and children's preferences.
  • Ensured compliance with health regulations during food preparation and service.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Organized storage areas for efficient usage of space.
  • Ordered supplies as needed for the kitchen.

Childcare Provider

Happy Days School
Garland
10.2002 - 08.2005
  • Office assistant: Posted payments, answered phones, greeted parents, covered classrooms during breaks, and transported kids to and from school, home, and field trips. Helped plan field trips for older kids and activities for summer, worked in classes when teachers were out.
  • Teacher:
  • Developed age-appropriate lesson plans to promote learning and creativity.
  • Implemented behavior management strategies to foster positive interactions among children.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Assisted children in development of social, communication and problem-solving skills.
  • Read books aloud to small groups or individual children.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.

Education

GED -

GED
Texas
12-2014

Skills

  • Operational management
  • Regulatory compliance
  • Staff supervision
  • Training development
  • Record keeping
  • Health and safety
  • Policy development
  • Customer service
  • Parent communication
  • First aid and CPR
  • Child development
  • Compliance procedures
  • Activity planning
  • Fundraising
  • Documentation and recordkeeping
  • Organizational skills
  • Continuous improvement

Certification

  • Directors License: March 2024-March 2026

References

References available upon request.

Timeline

Child Care Center Director

Little Ponderosa Child Care Center
01.2024 - 06.2025

Office Assistant

Proactive Pest Services
09.2022 - 07.2023

Front Desk Receptionist/Assistant Childcare Provider

Small Town Dreams/Little Foxes
10.2021 - 09.2022

Licensed Insurance Agent - Medicare and ACA Health

Willis Towers Watson
08.2013 - 10.2021

Cook/Dishwasher

Happy Days Childcare
11.2012 - 05.2013

Childcare Provider

Happy Days School
10.2002 - 08.2005

GED -

GED

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Patricia Richardson