Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
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Patricia Rico

Lancaster,CA

Summary

Dynamic and results-oriented professional with extensive experience at High Desert Medical College, adept in records management and fostering positive patient relations. Leveraged expertise in medical documentation and interpersonal communication to enhance student and patient experiences. Proven track record in improving operational efficiency and maintaining high standards of care and confidentiality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registrar

High Desert Medical College
Lancaster, CA
07.2023 - 07.2024
  • Managed student records and ensured accuracy of data.
  • Coordinated with faculty to ensure course availability and scheduling.
  • Prepared documents for registration, enrollment, and graduation processes.
  • Provided support to students regarding academic requirements and procedures.
  • Resolved student inquiries related to registration and enrollment issues.
  • Assisted with the development of new student orientation programs.
  • Generated reports on student performance, attendance, and other metrics.
  • Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
  • Collaborated with other departments to facilitate efficient transfer of information between systems and platforms.
  • Facilitated communication between faculty members, advisors, deans, administrators and students.
  • Provided guidance to staff on day-to-day operations related to registrar functions.
  • Answered questions and fulfilled requests with friendly and knowledgeable service.

Allied Health Instructor

High Desert Medical College
Lancaster, CA
01.2019 - 07.2024
  • Developed and implemented training programs for medical billing and coding students.
  • Created lectures, presentations, and course materials to support the curriculum.
  • Assessed student progress through examinations and other evaluations.
  • Provided individualized instruction to address student needs.
  • Maintained accurate records of student performance, attendance, and grades.
  • Collaborated with faculty members to develop effective strategies for teaching medical billing and coding principles.
  • Demonstrated proper use of medical equipment related to medical billing and coding processes.
  • Instructed students on the basics of insurance claims processing, coding systems, healthcare reimbursement policies, and patient privacy regulations.
  • Evaluated existing procedures for accuracy and efficiency purposes.
  • Ensured compliance with all applicable laws pertaining to medical billing and coding services.
  • Performed administrative tasks such as updating course syllabi or creating new curricula as needed.
  • Prepared monthly reports summarizing instructional activities including number of hours spent in class or laboratory settings.
  • Participated in professional development activities that enhanced knowledge base in the field of medical billing and coding.
  • Provided feedback on students' progress towards meeting program objectives.
  • Assisted students with career planning advice during class sessions or office hours consultations.
  • Resolved conflicts between students by acting as a mediator or facilitator when necessary.
  • Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
  • Crafted lesson plans to meet diverse learning modalities and ensure inclusive learning environment.
  • Cultivated collaborative and innovative learning environment to meet each student's unique educational needs.
  • Planned and conducted activities for balanced program of instruction, demonstration and work time, providing students with opportunities to observe, question, and investigate.
  • Administered standardized tests to assess progress and evaluate need for improving course materials.
  • Documented and reported on student grades in compliance with school policies.
  • Created appropriate learning environments for students.
  • Maintained student records detailing progress, attendance and program requirements.
  • Developed and implemented lesson plans to teach medical assistant students the fundamentals of patient care.
  • Created a safe learning environment for medical assistants to practice clinical skills in a simulated setting.
  • Assessed student performance through written tests, practical exams, and hands-on demonstrations.
  • Provided individual instruction on topics such as anatomy, physiology, pharmacology, medical terminology, and laboratory procedures.
  • Conducted lectures on health care related topics including ethics and legal issues.
  • Evaluated student progress by assessing knowledge of course material and providing feedback on assignments.
  • Demonstrated proper techniques for taking vital signs, performing venipuncture, administering injections, and collecting specimens.
  • Instructed students in the use of computerized diagnostic equipment and software applications relevant to the field of medicine.
  • Maintained accurate records of attendance and grades for each student enrolled in the program.
  • Scheduled regular review sessions to ensure that all students understand course material prior to examinations.
  • Encouraged independent learning among medical assistant students by assigning research projects related to their studies.
  • Advised medical assistant students on career paths within the field of medicine based on individual interests and goals.
  • Monitored compliance with safety protocols when working with hazardous materials or conducting lab experiments.
  • Enforced classroom policies regarding dress code, punctuality, cell phone usage.
  • Participated in faculty meetings where new curriculum was discussed and evaluated.
  • Advised students one-on-one to help with educational and career planning decisions.
  • Helped students develop technical and soft skills necessary for successful medical assistant work.
  • Maintained student engagement and program retention by offering quality education and support for unique needs.
  • Delivered education in line with governmental, accreditation and institutional policies and procedures.
  • Guided and mentored students to fully develop abilities and knowledge outlined in course plans.
  • Taught didactic and lab components of courses such as and in line with standardized curriculum.
  • Assessed students' knowledge and skills through assignments and exams.
  • Used individualized instruction techniques to educate students on patient observation, assessment, decision-making and health teaching.
  • Held clinical simulation projects and provided each student with individual feedback.
  • Initiated new learning methods to ensure total student comprehension while maximizing learning time.
  • Taught students how to intervene in medical emergencies and how to perform head to toe assessments.
  • Delegated patient assignments to students based on individual learning needs and patient assessments.
  • Passed out syllabi and informed students of course standards and learning objectives.
  • Upheld patient safety standards by supervising students during medication administration.
  • Managed daily operations by delivering laboratory instruction, curriculum implementation, student advisement and continuous improvement of industry best practices.
  • Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals.

Medical Assistant

High Desert Medical College (Bartz-Altodona)
Palmdale, California
09.2020 - 09.2021
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Measured patient pulse oximetry.
  • Collected and documented patient medical information such as blood pressure and weight.

Medical Assistant/Phlebotomist

Compassionate Healthcare Associates
Valencia, CA
03.2017 - 01.2019
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Prepared laboratory specimens for analysis and organized lab results for review by the physician.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Educated patients on healthcare topics such as nutrition and disease prevention methods.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Collected samples from patients for laboratory testing purposes.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Registered new patients into practice management software program accurately entering demographic information.
  • Scheduled appointments for patients via phone and in person.
  • Filed insurance claims forms in accordance with applicable regulations.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Organized charts, documents and supplies to maintain team productivity.
  • Documented notes during patient visits.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Educated patients about medications, procedures and physician's instructions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Incorporated outside records into charts and EHR.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Prepared treatment rooms for patient examinations.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Explained treatment procedures and physicians' instructions.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Handled general office duties to support administrative staff during peak hours.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Collected, labeled and stored laboratory specimens properly prior to testing.
  • Assisted back office patient processes to reduce office wait times.
  • Supported administrative staff by processing payments.
  • Administered medications under physician's supervision.
  • Processed orders for medical supplies and lab equipment.
  • Changed dressings on wounds to prevent infection and check for healing.
  • Communicated with pharmacies for prescription refills on behalf of supervising physician.
  • Conducted routine laboratory tests and sample analyses to monitor diseases.
  • Contacted medical facilities to schedule patients for admission.
  • Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Educated patients on proper blood draw techniques.
  • Provided assistance to clinical staff during patient visits.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Calibrated equipment according to manufacturer specifications.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Documented patient information into electronic medical records system.
  • Prepared specimens for transport to external laboratories.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Provided excellent customer service while interacting with patients.
  • Performed quality control tests on collected specimens.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Responded quickly and effectively to emergency situations.
  • Conducted research related to new methods of sample collection or processing.

Allied Health Instructor

High Desert Medical College
Bakersfield, CA
08.2016 - 03.2017
  • Developed and implemented comprehensive lesson plans for allied health students.
  • Provided individualized instruction to students with diverse learning needs.
  • Assessed student performance and provided feedback on a regular basis.
  • Conducted classroom activities to promote critical thinking, problem solving, and communication skills.
  • Monitored student behavior and addressed disciplinary issues as needed.
  • Collaborated with other instructors to ensure consistency in course materials and teaching methods.
  • Created innovative teaching strategies to engage students in the learning process.
  • Facilitated group discussions to encourage active participation among students.
  • Advised students on career options within the allied health field.
  • Encouraged ongoing professional development through seminars and workshops.
  • Designed assessments to measure student understanding of course material.
  • Incorporated technology into the classroom environment when appropriate.
  • Participated in faculty meetings, curriculum review sessions, and parent-teacher conferences.
  • Promoted an atmosphere of respect for diversity within the classroom setting.
  • Mentored new instructors on effective teaching techniques.
  • Attended continuing education courses related to allied health topics.
  • Researched best practices for implementing evidence-based instructional strategies.
  • Maintained extensive knowledge in first aid, CPR and automated external defibrillators.
  • Engaged with class members to help develop knowledge and abilities in cardiopulmonary resuscitation.

Education

Associate of Science - CAMA

San Joaquin Valley College
Bakersfield, CA
05-1999

High School Diploma -

East Bakersfield High School
Bakersfield, CA
06-1996

Skills

  • Records management
  • Course scheduling
  • Professionalism
  • Medical documentation
  • Verification and eligibility
  • Heartsaver CPR AED (CPR AED)
  • Active listening
  • Multi-tasking
  • Effective communication
  • Interpersonal communication
  • Phlebotomy
  • Patient-focused care
  • Patient relations
  • EMR / EHR
  • Check-in coordination
  • Medical office administration
  • Vital sign monitoring
  • Medical terminology knowledge
  • Companionship and emotional support
  • Patient care coordination
  • Complex Problem-solving
  • Medical records confidentiality
  • Account management
  • Conflict resolution
  • Patient toileting
  • Human anatomy and physiology
  • HIPAA compliance
  • Diagnostic support
  • Infection control procedures
  • Communicating with patient families
  • Sterile technique
  • Medical transcription
  • Documentation expert
  • Family education
  • Insurance claims
  • Insurance authorizations
  • Clinical documentation
  • Patient triage
  • Medical terminologies
  • Diagnostic image processing
  • Patient skin and nail care
  • Patient flow management
  • Patient assessments
  • Electronic health records
  • Preparing specimens and samples
  • Compassionate
  • Specimens collection and processing
  • Inventory management
  • Proper sterilization techniques
  • Calm and level-headed under duress
  • Wound care management
  • Medical billing and coding
  • Patient assessments and care
  • Inventory and supply management
  • Patient scheduling
  • Pulmonary function tests (pfts)

Certification

NCCT,RMA,CPR/AED

Languages

English
Professional

References

References available upon request.

Timeline

Registrar

High Desert Medical College
07.2023 - 07.2024

Medical Assistant

High Desert Medical College (Bartz-Altodona)
09.2020 - 09.2021

Allied Health Instructor

High Desert Medical College
01.2019 - 07.2024

Medical Assistant/Phlebotomist

Compassionate Healthcare Associates
03.2017 - 01.2019

Allied Health Instructor

High Desert Medical College
08.2016 - 03.2017

Associate of Science - CAMA

San Joaquin Valley College

High School Diploma -

East Bakersfield High School

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Patricia Rico