Patricia Ricosky
Youngstown,OH
Summary
Accomplished Independent Consultant proficient in planning and executing events, inventory management and recordkeeping. Award-winning team leader and persuasive communicator. Prepared to bring 20 year record of success to long-term position with room for advancement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Independent Consultant
Aflac
05.2022 - Current
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
Shift Supervisor
Sheetz
05.2021 - 07.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Assistant Manager
7-Eleven
06.2018 - 02.2020
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Monitored security and handled incidents calmly.
Substitute Chef Helper
Youngstown City Schools
02.2017 - 07.2019
- Wrapped, dated and stored food in refrigerators under standardized temperature for future uses.
- Disposed waste and replenished fresh supplies by checking expiry dates and rotating stock.
- Received, inspected and verified food and kitchen inventory delivery before storage.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Helped design, create and implement outlet menu changes to attract customers and boost sales revenue.
- Limited portion sizes and used garnishes to control food costs.
Resident Aide
WOODLANDS ASSISTED LIVING
08.2017 - 03.2018
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Mortgage Consultant
VXI Global Solutions Inc.
04.2015 - 08.2017
- Oversaw sales and underwriting processes of mortgage lending office.
- Explained different types of loans pertaining to client situations.
- Reviewed loan files and updated to match current standards.
- Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.
- Fielded customer complaints and provided solutions.
- Planned and dealt with payment schedules.
- Minimized losses by accomplishing [Number]% sales recovery.
Silk Presser
Blue Ribbon Dry Cleaner
03.2017 - 08.2017
- Operated machining equipment safely with team of operators.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Folded, hanged and bagged completed clothing.
- Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.
- Assisted customers with payments, deliveries and questions.
- Prepared garments for laundering by removing stains and fixing problems such as tears.
Waitress
Youngstown Country Club
08.2016 - 04.2017
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
Kitchen Manager
Dash Inn
08.2014 - 10.2015
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Mail Carrier
United States Postal Service
05.2008 - 08.2012
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
Shift Manager
McDonald's
01.2004 - 01.2008
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Excelled in every store position and regularly backed up front-line staff.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
Education
Diploma -
Canfield High School
No Degree - Hambergerology
Hamburger University
Chicago, IL06.2005
Associate of Applied Science - Patient Care Tech
Trumbull Career And Technical Center Adult Training Center
Warren, OH04.2003
Skills
- Operational Standards
- Consultative Sales Techniques
- Team Development
- Vendor Selection
- Special Requests
- Loss Prevention Training
- Customer Service and Assistance
- Sales Leadership
- Industry Standards
- Operational Procedures
- Environmental Compliance
- Creative Strategies
Additional Information
- Authorized to work in the US for any employer, Willing to relocate: Anywhere
Certification
- Ohio Life Insurance License - 2021
- Ohio Traffic Control Flagger - 2020
Timeline
Independent Consultant
Aflac
05.2022 - Current
Shift Supervisor
Sheetz
05.2021 - 07.2022
Assistant Manager
7-Eleven
06.2018 - 02.2020
Resident Aide
WOODLANDS ASSISTED LIVING
08.2017 - 03.2018
Silk Presser
Blue Ribbon Dry Cleaner
03.2017 - 08.2017
Substitute Chef Helper
Youngstown City Schools
02.2017 - 07.2019
Waitress
Youngstown Country Club
08.2016 - 04.2017
Mortgage Consultant
VXI Global Solutions Inc.
04.2015 - 08.2017
Kitchen Manager
Dash Inn
08.2014 - 10.2015
Mail Carrier
United States Postal Service
05.2008 - 08.2012
Shift Manager
McDonald's
01.2004 - 01.2008
Diploma -
Canfield High School
No Degree - Hambergerology
Hamburger University
Associate of Applied Science - Patient Care Tech
Trumbull Career And Technical Center Adult Training Center
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