Patricia Ridge Gabriel
Pasadena,MD
Summary
Versatile professional experienced in customer service, inventory management, and team leadership. Expertise in resolving customer inquiries, training staff, and maintaining organized environments to enhance operational efficiency. Proven ability to contribute to team success while fostering positive interactions with patrons and colleagues.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Shift Lead
Pet Supplies Plus
Pasadena, MD
04.2023 - 04.2026
- Assisted customers with product selection based on their needs and preferences, resulting in increased sales revenue
- Trained new team members on company policies and best practices to enhance customer service delivery
- Maintained comprehensive product knowledge to assist customers with inquiries and resolve concerns
Page
AACo Public Library
Pasadena, Maryland
07.2012 - 12.2024
- Assisted patrons with locating books and using library resources.
- Processed new materials for circulation, including cataloging and labeling.
- Sorted and organized library materials for efficient shelving and retrieval.
- Maintained cleanliness and orderliness of reading areas and stacks.
- Collaborated with staff to ensure smooth daily operations at the library.
- Monitored inventory levels of supplies, reporting shortages to management.
Merchandise Ops Manager
Petco
Glen Burnie, MD
07.2017 - 04.2021
- Managed accurate inventory records for high-volume retail store, ensuring stock availability and minimizing discrepancies
- Conducted regular cycle counts to verify physical inventory against system records, enhancing inventory accuracy
- Maintained a clean, organized, and visually appealing storeroom area at all times
- Monitored expiration dates of perishable products, ensuring timely removal from shelves and reducing waste.
- Coordinated with vendors to resolve any issues related to shipments or damaged goods
Animal Control Officer
AACo Police Dept
Pasadena, Maryland
12.1998 - 08.2010
- Enforced animal control laws and regulations in the community.
- Responded to reports of stray, injured, or dangerous animals.
- Conducted investigations into animal cruelty and neglect cases.
- Educated the public on responsible pet ownership and animal welfare.
- Collaborated with local shelters for animal rescue and adoption efforts.
- Provided first aid to injured animals before veterinary care.
- Maintained accurate records of animal control activities and incidents.
- Trained new officers on animal handling techniques and safety protocols.
- Issued citations for violations of municipal ordinances relating to animal control.
- Provided safe transport of animals to shelters or veterinary facilities for medical treatment.
- Documented all activities in computerized records management system.
- Responded to animal control related calls and complaints from the public.
- Worked closely with local veterinarians to ensure proper care for impounded animals.
- Assisted in the capture of stray animals using humane trapping techniques.
- Enforced licensing requirements for pets within city limits.
- Inspected premises for compliance with state laws and regulations concerning animal care and welfare.
- Attended court hearings regarding alleged violations of animal control laws.
- Investigated reports of animal abuse and issued citations and warnings.
- Maintained detailed reports on captured animals, including species, breed, color, sex and age.
- Performed euthanasia according to established guidelines.
- Conducted investigations of suspected animal cruelty cases, interviewed witnesses, and collected evidence.
Education
High school diploma -
Severna Park Senior High
Severna Park, MD05-1995
Skills
- Veterinary care
- Pet medication administration
- Veterinary terminology
- Animal handling expertise
- Retail sales and customer support
- Customer inquiry resolution
- Client communication
- Cash handling skills
- Excel and Office skills
- Patient records management
- Team leadership skills
- Problem-solving skills
- Time management
- Interpersonal communication
Certification
- Driver's License
- Veterinary technician experience
- Customer service
Timeline
Shift Lead
Pet Supplies Plus
04.2023 - 04.2026
Merchandise Ops Manager
Petco
07.2017 - 04.2021
Page
AACo Public Library
07.2012 - 12.2024
Animal Control Officer
AACo Police Dept
12.1998 - 08.2010
High school diploma -
Severna Park Senior High