Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Patricia Ridley

Kenosha,WI

Summary

Personable, friendly and solution-oriented Customer Service and Sales Representative with over 15 years of experience in service and support. Customer-focused team player offering expertise in time management, determining client needs and sales. Dedicated to customer loyalty and satisfaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cruise Sales Representative

Vacations To Go
06.2014 - 11.2024
  • Identified client preferred cruise vacation needs through excellent communication, built relationships and overcame objections to drive sales.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products. Ranked #1 in productivity in department September 2022.
  • Communicated with customers to understand group or individual travel needs and recommend appropriate solutions.
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Exceeded sales goals by at least 25% for 15 quarters in Groups Department. In 2019, ranked number 3 of 30 agents in Groups Department total sales.
  • Retained excellent guests satisfaction ratings (95+%) through relationship building and problem resolution.
  • Completed professional quotes within requested time frame.
  • Ongoing training to stay abreast of rapidly changing industry.
  • High volume inbound/outbound calling on daily basis.

Realtor Sales Associate

Keller Williams
09.2013 - 06.2014
  • Delivered strategic assistance to homeowners and homebuyers looking to buy or sell residential properties in Houston metro area.
  • Generated leads for sales and rental properties through cold calls, referrals and face to face sales.
  • Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
  • Used Texas Realtor software to list and track properties in local area, complete in-process sales and update client information.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Facilitated closing process on behalf of clients and reviewed all parts of contracts to resolve issues prior to closing.

Financial Advisor in Training

Edward Jones
02.2013 - 08.2013
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
  • Developed relationships through cold call door knocking resulting in: $220,000 401k rollover, 3 - $100,000 life insurance policies, $100,000 IRA rollover, 10 college funds, $17,000 401k rollover and 4 new IRA’s.

New Home Sales Assistant

JWilliams Staffing
10.2012 - 02.2013
  • Worked closely with New Home Sales Consultants to facilitate sales, appropriate loans, inspections and credit reports.
  • Educated potential clients on buying and selling processes to increase customer satisfaction and understanding.
  • Generated leads for sales through gathering potential buyer information for New Home Sales Consultant follow-up.

Retail Sales Branch Manager II/Personal Banker II

First Midwest Bank
04.2008 - 07.2012
  • Recruited, interviewed and hired talented individuals bringing dynamic sales expertise to organization.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Mentored 20-member sales team in applying effective sales techniques and delivering top-notch customer service. • Recognized by senior management for ranch receiving 98+% customer service satisfaction scores.
  • Developed customer relationships opening new accounts, mortgage origination, complete consumer loan applications and upselling banking products based on needs identification.
  • Increase branch growth and community presence through B2B door knocking, developing relationships and participation in community activities.

Pharmacy Technician

Walmart
10.2009 - 04.2011
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
  • Communicated with insurance companies for billing purposes.
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Convey empathy and compassion for clients working quickly and accurately to ensure short turnaround time.

Education

Associate of Arts - General Studies

University Of Wisconsin - Rock County
Janesville, WI

Associate of Arts - Computer Programming

Blackhawk Technical College
Janesville, WI

Bachelor of Arts - Business

Columbia College Chicago
Chicago, IL

Skills

  • Multi-tasking
  • High degree of accuracy
  • Customer Service Skills
  • Communication Skills
  • Client Needs Assessment
  • Customer Satisfaction
  • Professional Manner
  • Building Relationships
  • Resolving Customer Issues
  • Assisting Customers

Certification

Master Cruise Counselor

Financial Advisor: Series 7, Series 66 and Life Insurance certifications All tests passed first sitting and are non-active.

Real Estate Licenses in Illinois and Texas (non-active).

Army Veteran

Timeline

Cruise Sales Representative

Vacations To Go
06.2014 - 11.2024

Realtor Sales Associate

Keller Williams
09.2013 - 06.2014

Financial Advisor in Training

Edward Jones
02.2013 - 08.2013

New Home Sales Assistant

JWilliams Staffing
10.2012 - 02.2013

Pharmacy Technician

Walmart
10.2009 - 04.2011

Retail Sales Branch Manager II/Personal Banker II

First Midwest Bank
04.2008 - 07.2012

Associate of Arts - General Studies

University Of Wisconsin - Rock County

Associate of Arts - Computer Programming

Blackhawk Technical College

Bachelor of Arts - Business

Columbia College Chicago

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Patricia Ridley