Patricia Riggs
Georgetown,Ohio
Summary
Professional Business Operations Manager with the drive to help employers recruit, develop, and retain qualified candidates. Skilled at partnering with management teams to build employee-eccentric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching, and communication skills.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Doctoral Student
University of Dayton. Leadership Cohort
09.2019 - 06.2024
- Recruited, and interviewed, students and teachers for Dissertation in Practice Research and Interventions for PhD. Program, Leadership for Organizations.
- Promoted and modeled non-violent and trauma-sensitive culture.
- Maintained client confidentiality to protect patient privacy
- Addressed cultural and diversity issues to provide clients with culturally responsive care
Brown County Educational Service Center, County Ohio Schools
12.2019 - Current
- Supervise and Teach designed curricula for children’s grades (1-12th) including Southern Hills Vocational School, and Ohio Valley Vocational School.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts
- Upheld classroom routines to support student environments and maintain consistent schedules
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance
- Maintained day-to-day classroom management and discipline to promote learning initiatives
- Kept students on-task with proactive behavior modification and positive reinforcement strategies
- Provided instruction for students in core subject areas
- Kept accurate and current attendance records and assignment sheets to maintain file compliance
Administrator
Kids Universe Learning Center
08.2008 - 12.2019
- Prepared and published company policies and procedures.
- Updated HR database with new employee information, changes in benefits, and other details
- Structured compensation and benefits according to market conditions and budget demands
- Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for 169 new employees
- Managed benefits enrollment by answering questions and aiding employees with login details
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes
- Managed exit interviews and off-boarding process for resigned and terminated employees
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates
- Developed succession plans and promotion paths for staff
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior
- Improved office efficiency by effectively managing internal communications and correspondence
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Administered benefits programs, analyzed compensation and other competitive data, and prepared budgets
- Managed HR needs for 169 employee operations across 4 locations
- Developed and trained all on HR software functionality, emphasizing registration, accounts payable, clocking in and out, payroll, and attendance features.
- Worked with stakeholders to drive product and service definition and design
- 10 years of analyst experience
Education
Ph.D. - Ed.D in Leadership For Organizations
University of Dayton
Dayton, OH06.2024
Master of Science - Science. Management Business Administration
Indiana Wesleyan University
Marion, Indiana06.2008
Skills
- Data analysis
- Research protocols
Timeline
Brown County Educational Service Center, County Ohio Schools
12.2019 - Current
Doctoral Student
University of Dayton. Leadership Cohort
09.2019 - 06.2024
Administrator
Kids Universe Learning Center
08.2008 - 12.2019
Ph.D. - Ed.D in Leadership For Organizations
University of Dayton
Master of Science - Science. Management Business Administration
Indiana Wesleyan University
Certification
Lean Six-Sigma Certification
SPHR Certification
Business Acumen Certification
Compensation and benefits
Payroll coordination
Recruitment
Benefits and Compensation Management
Training and Development
Recruitment strategies
Labor relations
Training programs
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