Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

Patricia Rivera

Lovington,NM
Patricia Rivera

Summary

Diligent Program Manager with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Program Manager position. Ready to help team achieve company goals.

Overview

9
years of professional experience
2
Certification

Work History

Sports Clips Haircuts

Stylist
01.2025 - Current

Job overview

  • Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
  • Increased client confidence by teaching them how to style their outfits appropriately for various situations.
  • Organized sales area and work station to showcase products and boost sales.
  • Boosted sales through effective upselling of complementary clothing items and accessories.
  • Organized successful in-store events to promote new product lines and engage potential clients.
  • Resolved guest complaints about service or style.
  • Educated customers on products to maximize benefits.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Determined appropriate hair treatments based on conditions and textures.
  • Participated in team meetings and staff training sessions.


Roadrunner Health Services

CCMA
07.2022 - Current

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.

Shinnery Oaks Community

CNA
01.2020 - 08.2023

Job overview

  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Documented patient information and care activities in electronic health record.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Followed directions of licensed nurses to administer medications and treatments.

Allsups

MIT
10.2015 - 01.2021

Job overview

  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

New Mexico Junior College
Hobbs, NM

Primary Degree from Cosmetology
05-2025

University Overview

  • Presidents List 2024-2025
  • Honor Roll 2024-2025
  • Relevant Coursework:
  • 3.88 GPA
  • SSS Member
  • BCSI- Funding of info Literacy and System

Klondike ISD
Patricia, Tx

High School Diploma
05-2005

Skills

  • Customer service
  • Team leadership
  • Task delegation
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Strategic planning
  • Cross-functional teamwork
  • Customer relationship management (CRM)
  • Emergency response
  • Work prioritization
  • Inventory management
  • Excel
  • Powerpoint
  • Matrix
  • Spreadsheets

Accomplishments

  • Selected as “Employee of the Month” for attention to detail and outstanding customer service.

Received in July-September 2023 through Roadrunner Health Services

Received Stylist of the month in February 2025

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 6- 10 staff members.

Certification

  • First Aid Certification - American Red Cross.
  • Certified Medication Aide (CMA) – Various State Nursing Boards or Departments of Health.
  • Certified Nurse Assistant (CNA) - State Nursing Boards.
  • Cosmetology/Certificate from state boards or accredited beauty schools.
  • CCMA- Certified Clinical Medical Assistant

Languages

English
Full Professional
Spanish
Limited Working

Timeline

Stylist

Sports Clips Haircuts
01.2025 - Current

CCMA

Roadrunner Health Services
07.2022 - Current

CNA

Shinnery Oaks Community
01.2020 - 08.2023

MIT

Allsups
10.2015 - 01.2021

New Mexico Junior College

Primary Degree from Cosmetology

Klondike ISD

High School Diploma

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Patricia Rivera