Patricia Rivera
Garfield,NJ
Summary
Dynamic and results-driven professional with over 15 years of experience in office administration and customer service, notably at Vision in Action Church. Proven expertise in payroll processing and maintaining confidentiality, consistently enhancing operational efficiency and client satisfaction. Adept at managing complex tasks while fostering positive relationships with clients and colleagues.
Overview
23
23
years of professional experience
Work History
Office Coordinator
Vision in Action Church
North Bergen, New Jersey
02.2013 - Current
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Performed office duties, including answering multi-line phones, greeting, filing, sorting and handling incoming and outgoing mail.
- Acted as first point of contact internally and externally when interfacing and communicating professionally with various individuals.
- Prepared financial records; kept records in Excel spreadsheets. Accounts Payable/Receivable
- Organized international and domestic travel arrangements for staff members, including all transportation and hotel stays.
- Answered and routed telephone calls to support client services.
- 12 years 6 months
Notary Public
NJ
01.2010 - Current
- Highly experienced Notary Public with a proven track record of providing accurate and reliable notarization services in the Legal field. Skilled in managing complex notarization tasks and delivering exceptional customer service.
- 15 years 7 months
Human Resources Manager
DROP Enterprises LLC
Hawthorne, New York
08.2024 - 12.2024
- Overseeing the work of all office employees to ensure they work productively and meet deadlines and company standards
- Counseling any employees struggling in their roles
- Answering telephone calls and emails from customers and clients and directing them to relevant staff
- Creating an office budget and ensuring all employees follow it
- Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required
- Interviewing and training new office employees and organizing their employment paperwork
- Organizing maintenance companies to keep the office clean and safe and ensure its appliances are in good working order
- Reporting office progress to senior management and working with them to improve office operations and procedures
- Issuing Invoices
- Accounts Receivable
- Accounts Payable
- Creation of mailing/emailing of monthly Statements
- Making Bank Deposits
- Payroll
- Responsible for overseeing the daily operations of an office and its various departments.
- Communicating with department heads, relaying important information or policy changes from upper management and implementing incentives to enhance employee productivity
- 5 months
Office Manager
The Philos Project
01.2021 - 09.2024
- Processed payroll for approximately [30] total employees.
- Maintain and update filing, inventory, mailing and database systems
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Prepared daily reports and bank deposits
- Kept physical files and digitized records organized for easy updating and retrieval by any team member with access.
- Monitored status of accounts receivable and payable to facilitate efficient processing.
- Received and routed business correspondence to correct departments and staff members.
- Assists executive assistants and secretaries by sorting mail, filing, answering phones, greeting clients, scheduling meetings and restocking supplies
- 3 years 9 months
Administrative Clerk
Vernon Display Graphics
Moonachie, New Jersey
04.2017 - 11.2019
- Maintained accurate and complete documentation for all financial department procedures.
- Monitored status of accounts receivable and payable to facilitate efficient processing.
- Communicated with suppliers to reconcile invoice payments.
- Implemented use of Peachtree, Excel, and Cyrious to enter project data, analyze and track budgets, evaluate project costs and monitor performance trends.
- Processed payroll and calculated deductions by accurately using Cyrious Control to secure payment traceabilities.
- 2 years 8 months
Office Manager
FAMILY RESOURCE NETWORK OF THE PANHANDLE INC
Parsippany, New Jersey
11.2012 - 05.2013
- Compiled financial reports on Excel for different programs like Out-N-About, Co-Options and Kidz Connect
- Assisted with billing and payment transactions for Get To Work Program and managed supply order for the office.
- Monitored phone calls from Spanish-speaking customers and provided customer service on a daily basis.
- Obtained documents, clearances, certificates and approvals from local, state and federal agencies.
- Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing new product information.
- 7 months
Legal Assistant
SMITH, GARDNER, SLUSKY, LAZER, POHREN & ROGERS
Omaha, Nebraska
11.2011 - 06.2012
- Researched statutes, decisions, legal articles and codes.
- Worked in the immigration legal department, opened and closed files for the clients
- Prepared legal documents and immigration forms for the attorney.
- Complied Affidavits for the clients. Was in charge of the payments and contracts for the attorney.
- Was in charge of the billing. Set up appointments with clients, judges for the court dates.
- Assisted with client interviews and took meticulous notes for inclusion in reports.
- Reviewed case files and reported case progress to clients.
- Answered client calls and responded to inquiries, using open-ended questioning skills to give applicable information.
- Managed all administrative tasks for firm partners and associates.
- Uploaded electronic files and images into document management system
- Scheduled appointments, court appearances and depositions.
- Interviewed and prepared intake sheets for clients in Spanish and English.
- Created intake sheets for English and Spanish class clients and conducted interviews.
- Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.
- Greet clients, answer calls and schedule appointments
- 8 months
Bilingual Customer Care Specialist
Central States Indemnity Omaha
Omaha, Nebraska
05.2008 - 11.2011
- Assure management, communication, and coordination of credit card payments and insurance claims for Bank of America, First National Bank and other banks in the United States and Puerto Rico.
- Retention effort to retain current business or offer down-sell and cross-sell products
- Performed initial client assessment and analysis to begin research process.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Entered details such as payments, account information and call logs into system.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- 3 years 7 months
Administrative Assistant
US Army Corps of Engineers
New York, New York
06.2002 - 12.2002
- Trained with the credit card purchases in making payments for the army in logistics and supplies.
- Was in charge of the payroll for my sections
- Organized sub-committees to foster a more effective method to achieve the goals of the organization
- Followed work order as blueprint to remove, repair and replace damaged components.
- Maintained personnel records and issued notifications of internal opportunities to support human resources.
- 7 months
Education
Master of Arts -
Southwestern Baptist Theological Seminary
12-2027
Certification - Emergency Medical Technology
Passaic County Community College
07.2014
Associate's degree - Psychology
City University of New York-Herbert H. Lehman College
12.2003
Skills
- Public Relations
- Confidentiality
- Executive Support
- Customer service
- Office administration
- Notarial acts
- Research skills
- Reception duties
- Payroll processing
- [Spanish] fluency
Timeline
Human Resources Manager
DROP Enterprises LLC
08.2024 - 12.2024
Office Manager
The Philos Project
01.2021 - 09.2024
Administrative Clerk
Vernon Display Graphics
04.2017 - 11.2019
Office Coordinator
Vision in Action Church
02.2013 - Current
Office Manager
FAMILY RESOURCE NETWORK OF THE PANHANDLE INC
11.2012 - 05.2013
Legal Assistant
SMITH, GARDNER, SLUSKY, LAZER, POHREN & ROGERS
11.2011 - 06.2012
Notary Public
NJ
01.2010 - Current
Bilingual Customer Care Specialist
Central States Indemnity Omaha
05.2008 - 11.2011
Administrative Assistant
US Army Corps of Engineers
06.2002 - 12.2002
Master of Arts -
Southwestern Baptist Theological Seminary
Certification - Emergency Medical Technology
Passaic County Community College
Associate's degree - Psychology
City University of New York-Herbert H. Lehman College
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