Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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PATRICIA RIVERS

Minneapolis,MN

Summary

Experienced Operations Manager with a strong background in overseeing workover and completion operations. Skilled in managing completion consultants and supervisors to ensure smooth operations. Successfully implemented lean manufacturing techniques to improve productivity and reduce costs. Highly organized and detail-oriented, prioritizing safety and environmental impact reduction. Dedicated to building successful teams, cutting costs without compromising quality, and achieving operational excellence. Proficient in bookkeeping, payroll, and financial management with over 10 years of experience. Motivating leader with expertise in scheduling, customer relationship management, and inventory control. Resourceful and methodical self-starter committed to delivering exceptional results.

Overview

21
21
years of professional experience
1
1
Certification

Work History

HR Business Partner

Compass Group USA
07.2022 - Current
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Collaborated with leadership to assess and improve policies across board.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Facilitated team-building activities and initiatives, improving collaboration and engagement.
  • Distributed employee engagement surveys to identify areas of improvement.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.

Operations Manager

Crothall Healthcare Abbott Northwestern Hospital
08.2015 - Current
  • Company Overview: Allina Health, Minneapolis, MN
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines
  • Identified and resolved unauthorized, unsafe or ineffective practices
  • Set, enforced and optimized internal policies to maintain responsiveness to demands
  • Devised processes to boost long-term business success and increase profit levels
  • Partnered with vendors and suppliers to effectively manage and budget
  • Trained new employees on proper protocols and customer service standards
  • Assisted in recruiting, hiring and training of team members
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits
  • Trained and guided team members to maintain high productivity and performance metrics
  • Allina Health, Minneapolis, MN

Manager

Fairview Health Services
07.2011 - 04.2015
  • Company Overview: Sodexo, Minneapolis, MN
  • Accomplished multiple tasks within established timeframes
  • Onboarded new employees with training and new hire documentation
  • Cross-trained existing employees to maximize team agility and performance
  • Maximized performance by monitoring daily activities and mentoring team members
  • Approved regular payroll submissions for employees
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Developed and maintained relationships with customers and suppliers through account development
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Sodexo, Minneapolis, MN

Supervisor

Fairview Health Services
09.2003 - 07.2011
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs
  • Evaluated employee performance and coached and trained to improve weak areas
  • Maintained compliance with company policies, objectives and communication goals
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
  • Performed annual evaluations and reviews for large staff of employees
  • Monitored workshop work flow for over 50 employees

Education

Some College -

YMCA Community College
Chicago, IL

Skills

  • Originality and Creativity
  • Focus and Follow-Through
  • Staff Training
  • Team Leadership
  • Employee Motivation
  • Budgeting and Forecasting
  • Payroll Administration and Timekeeping
  • Strong Communications Skills
  • Strong Work Skills with the Union
  • Microsoft Office-Word
  • Microsoft Office-Excel

Certification

  • International Executive Housekeeping Association Certified
  • OSHA and DOT HAZMAT Certified
  • LOA Training
  • Employee Relations Training
  • Strong Communications Skills
  • Strong Work Skills with the Union
  • Microsoft Office-Word, Excel

Personal Information

Title: ENVIRONMENTAL SERVICES MANAGER

Timeline

HR Business Partner

Compass Group USA
07.2022 - Current

Operations Manager

Crothall Healthcare Abbott Northwestern Hospital
08.2015 - Current

Manager

Fairview Health Services
07.2011 - 04.2015

Supervisor

Fairview Health Services
09.2003 - 07.2011

Some College -

YMCA Community College

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PATRICIA RIVERS