Patricia Roan
Massapequa Park
Summary
Dynamic Front Desk Assistant with proven expertise at The Residences at Plainview, excelling in communication and time management. Enhanced guest experiences through effective multitasking and problem-solving, ensuring smooth operations during peak times. Recognized for maintaining a welcoming environment and achieving high accuracy in administrative tasks.
Overview
4
4
years of professional experience
Work History
Front Desk Assistant
The Residences at Plainview
Plainview, NY
02.2021 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Put together sales folders and scheduled appointments for the Director.
- Helped with making copies and sending out PDFs.
Education
Bachelor of Science - Psychology
SUNY, Cortland
Cortland, NY05-2025
Skills
- Excellent communication
- Problem-solving skills
- Time management
- Hospitality services
Timeline
Front Desk Assistant
The Residences at Plainview
02.2021 - Current
Bachelor of Science - Psychology
SUNY, Cortland