Seasoned healthcare professional with 20 years of experience in emergency and trauma nursing, clinical coordination, and hospital operations management. Proven track record in enhancing patient care quality, ensuring regulatory compliance, and leading multidisciplinary teams in high-pressure environments. Expertise in staff supervision, policy implementation, and optimizing healthcare services across multiple hospitals. Adept at strategic planning, department management, and performance evaluations with a commitment to excellence in patient care and operational efficiency. Recognized for successfully passing ACS trauma guidelines and driving ED revenue growth through chart audits and cross-training initiatives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
House Supervisor/Operations/Administration
Antelope Valley Hospital
Lancaster, CA
09.2021 - Current
Directed team activities for compliance with healthcare standards and protocol.
Coordinated with various departments to address issues, resolve conflicts, and enhance communication among team members, leading to a more cohesive work environment
Initiated development efforts aimed at enhancing overall team performance.
Implemented measures to maintain regulatory compliance and uphold industry standards.
Travel RN ED-Trauma RN
Henry Mayo Newhall Hospital
Santa Clarita, CA
01.2022 - 03.2025
Maintained top-tier medical attention tailored to each patient's unique requirements.
Master handling of critical medical emergencies to maintain high-quality care.
Directed patient treatment across diverse medical settings to maintain superior care standards.
Partnered with clinical personnel to identify patient needs, create care plans, and carry out interventions aimed at improving overall health conditions.
Administered medications, treatments, and interventions according to protocols to meet patient requirements
Utilized critical thinking and problem-solving skills to address emergent situations and provide timely and interventions
Maintained accurate and detailed patient records, documenting assessments, interventions, and outcomes in compliance with regulatory requirements
House Supervisor
Palmdale Regional Medical Center
Palmdale, CA
05.2021 - 03.2023
Lead team, ensure patient care compliance
Manage admissions, placement, and RRT codes
Oversaw daily operations and coordinated activities of nursing staff, ensuring high-quality patient care and compliance with regulatory standards
Collaborated with multidisciplinary teams to develop and implement care plans for patients, focusing on individualized treatment and positive outcomes
Managed a team of nurses and support staff, providing guidance, support, and mentoring to enhance performance and professional development
Conducted regular rounds to assess patient status, address concerns, and communicate with healthcare providers to ensure continuity of care
Implemented protocols for emergency situations, leading drills, and training sessions to prepare staff for effective response and crisis management
ED Supervisor
Kaiser Panorama City Hospital
Panorama City, CA
06.2020 - 06.2022
Supervision and Leadership:Supervises and directs the activities of ER staff, including nurses, technicians, and other healthcare professionals.
Staff Management:Hires, trains, evaluates, and manages the performance of staff, ensuring adequate staffing levels and competency.
Patient Care:Ensures the delivery of high-quality, safe, and efficient patient care, focusing on patient flow and timely treatment.
Quality Improvement:Identifies areas for improvement in patient care processes and implements strategies to enhance quality and safety.
Resource Management:Manages resources, including budget, equipment, and supplies, to ensure efficient operations.
Communication:Maintains effective communication with staff, physicians, and other healthcare professionals.
Policy and Procedure:Develops, implements, and monitors departmental policies and procedures, ensuring compliance with regulations and standards.
Emergency Preparedness:Participates in the development and implementation of emergency plans and procedures, ensuring readiness for unexpected events.
Reporting:Reports to the Chief of Emergency Medicine or Hospital Administrator.
Direct Reports:May include RNs, LPNs, Nurse Techs, Scribes, and Nurse Practitioners in the Emergency Department.
ED Clinical Coordinator Full-Time
Henry Mayo Newhall Hospital
Santa Clarita, CA
10.2018 - 01.2021
Orchestrated the coordination and management of all clinical activities within the Emergency Department, optimizing patient care and ensuring efficient workflow
Managed care for all age groups and acuity levels at Level 2 Trauma Center, Cardiac Center, Stroke Center, and Peds
Hold MICN certification and conduct chart audits efficiently
Spearheaded the development and implementation of emergency response protocols and preparedness plans to address various medical scenarios and emergencies
Oversaw the training and supervision of ED staff, ensuring proficiency in emergency procedures, protocols, and patient interaction skills
Conducted regular audits and assessments of clinical practices to maintain compliance with regulatory standards and accreditation requirements
Facilitated communication between healthcare providers, patients, and families to ensure transparency, empathy, and understanding in all interactions
Oversaw performance improvement plans and accountability measures.
Ensuring the hospital’s readiness and effective response, including planning, coordinating resources, training staff, and managing patient flow during emergencies.
Nightshift Supervisor/Manager
Palmdale Regional Med
Palmdale, CA
05.2007 - 10.2018
Ensured satisfaction by providing optimum care services for all age groups and all levels of acuity Independently and proficiently
Built loyalty with people by addressing complaints in a timely manner
Identified and mitigated potential errors by performing chart audits
Kept the results on the right track via monitoring throughput
Maximized productivity by educating and providing required resources to staff
Ensured compliance with JACHO and State regulations through monitoring Flexing
Overseen day to day operations
ED Trauma RN
Trustaff
Santa Clarita, CA
04.2016 - 06.2018
Deliver quality care to diverse patient populations of all ages and acuity levels at Level 2 Trauma, Primary Stroke Center, STEMI Center, and EDAP
Managed a large portfolio of travel nursing assignments, coordinating placements with healthcare facilities nationwide
Collaborated with healthcare professionals to assess staffing needs and match qualified candidates to appropriate assignments
Conducted performance reviews and provided ongoing training and professional development opportunities for nursing staff
Trauma Program Manager
Los Robles Hospital & Medical Center
Thousand Oaks, CA
09.2014 - 04.2016
Oversees all operational aspects of a hospital's trauma program, ensuring efficient and high-quality care for trauma patients, from development and implementation of protocols to staff training and performance improvement.
1. Planning and Preparedness:
Develop and Maintain Emergency Plans:They are involved in creating and updating the hospital's emergency plans, including protocols for various disaster scenarios (natural, technological, or human-caused).
Hazard Vulnerability Assessment (HVA):They participate in conducting HVA/risk analysis to identify potential hazards and vulnerabilities specific to the hospital and its surrounding area.
Training and Education:They develop and deliver training programs for staff, including first aid, CPR, and disaster response protocols.
Resource Management:They ensure the hospital has adequate supplies, equipment, and staffing to handle a surge in patients during a disaster.
Coordination:They collaborate with other departments, external agencies (like fire departments, EMS), and community organizations to ensure a coordinated response.
2. Response During a Disaster:
Activation of Emergency Operations Plan:They know when to activate the hospital's emergency operations plan and hospital command center.
Staff Management:They ensure adequate staffing levels and coordinate the deployment of staff to different areas of the hospital during an emergency.
Patient Triage and Flow:They play a key role in triaging patients and ensuring efficient patient flow in the emergency department during a disaster.
Communication:They maintain clear and effective communication with staff, patients, and external agencies during the emergency.
Collaboration:They work closely with other healthcare professionals and first responders to provide timely and effective medical care.
3. Recovery:
Damage Assessment:They participate in assessing the damage to the hospital and its resources after a disaster.
Recovery Planning:They help develop plans for restoring normal operations and addressing long-term consequences of the disaster.
Post-Disaster Review:They participate in reviewing the hospital's response to the disaster to identify areas for improvement.
Emergency Room Charge RN
Los Robles & Medical Center
Thousand Oaks, CA
01.2009 - 09.2014
Manage cases at Level 2 Trauma Center, Cardiac Center, Stroke Center, and Peds Certification
Certified as a Mobile Intensive Care Nurse (MICN) for diversified care across all age groups and acuity levels
Directed the triage process, assigning patients to appropriate care levels, and ensuring timely interventions
Coordinated with healthcare team members to prioritize patient care based on acuity, maximizing efficiency and quality of care
Oversaw the nursing staff, delegating tasks, and providing guidance to maintain smooth operations in a high-stress environment
Assessed patient conditions and intervened in critical situations, implementing immediate treatment plans as necessary
Conducted audits of patient charts and documentation to verify accuracy and compliance with regulatory standards
Collaborated with physicians to optimize treatment plans, ensure patient safety, and facilitate interdisciplinary communication
Managed patient flow, bed assignments, and resource allocation to maintain optimal patient care delivery
Education
Master of Science - Nursing Leadership & Administration
Capella University
Minneapolis, MN
02.2022
Bachelor of Science - Nursing
Eastern Kentucky University
Richmond, KY
12.2019
Associate Degree - Nursing
Eastern Kentucky University
Richmond, KY
05.2004
Skills
Healthcare Operations Management
Regulatory Compliance
Policy Implementation
Admission Management
Emergency & Trauma Nursing
Patient Care Optimization
Quality Assurance & Audits
Crisis Management
Staff Supervision & Leadership
Strategic Planning & Execution
Resource Allocation & Budgeting
Healthcare Revenue Enhancement
Certification
ACLS
BLS
PALS
TNCC
MICN
EDAP
NIHSS Stroke Scale Certification
CPI
Timeline
Travel RN ED-Trauma RN
Henry Mayo Newhall Hospital
01.2022 - 03.2025
House Supervisor/Operations/Administration
Antelope Valley Hospital
09.2021 - Current
House Supervisor
Palmdale Regional Medical Center
05.2021 - 03.2023
ED Supervisor
Kaiser Panorama City Hospital
06.2020 - 06.2022
ED Clinical Coordinator Full-Time
Henry Mayo Newhall Hospital
10.2018 - 01.2021
ED Trauma RN
Trustaff
04.2016 - 06.2018
Trauma Program Manager
Los Robles Hospital & Medical Center
09.2014 - 04.2016
Emergency Room Charge RN
Los Robles & Medical Center
01.2009 - 09.2014
Nightshift Supervisor/Manager
Palmdale Regional Med
05.2007 - 10.2018
Master of Science - Nursing Leadership & Administration
Capella University
Bachelor of Science - Nursing
Eastern Kentucky University
Associate Degree - Nursing
Eastern Kentucky University
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