Patricia N. Robben
Houston,TX
Summary
Service-oriented travel professional with track record of ensuring guest satisfaction and maintaining high standards. Known for strong focus on achieving results and being adaptable to changing needs. Utilizes strong oral and written communication along with problem-solving skills to address guest needs effectively. Aptitude for quickly integrating into and mastering new processes and systems.
Overview
23
23
years of professional experience
Work History
Luxury Cruise Concierge
Arrivia, Inc.
06.2021 - 03.2025
- Provided exceptional customer service to affluent clientele, fostering an atmosphere of professionalism and respect.
- Addressed customer inquiries with timely and relevant responses via phone and email.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Managed approximately 40 incoming calls, emails and faxes per day from customers.
Customer Service Call Center Agent
Vacations To Go
01.2012 - 01.2020
- Enhanced customer satisfaction by efficiently handling more than 20 calls daily and resolving issues promptly.
- Maintained accurate customer account data using call center's CRM
- Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
Senior Territory Sales Manager
PatientPoint
01.2002 - 01.2012
- Presented a professional, positive image and connected with clients in person, by phone and email
- Surpassed quarterly sales targets consistently through diligent prospecting efforts and strong negotiation skills.
- Collaborated with cross-functional teams to develop innovative solutions tailored to unique customer needs.
- Sold an average of $800.000 annually in niche hospital publications.
Education
BBA - Sales And Marketing
University of Houston
Houston, TXSkills
- Customer service
- Strong work ethic
- Excellent multitasking
- Effective problem solving
- Travel coordination
- Professional Telephone Demeanor
- Exceptional communication
- Detail-oriented approach
- Building Customer Trust
- Microsoft Office Suite
- CRM Database Management
- Relationship building
Key Emphasis
Utilizing my extensive knowledge in the travel industry to provide exceptional customer service.
Timeline
Luxury Cruise Concierge
Arrivia, Inc.
06.2021 - 03.2025
Customer Service Call Center Agent
Vacations To Go
01.2012 - 01.2020
Senior Territory Sales Manager
PatientPoint
01.2002 - 01.2012
BBA - Sales And Marketing
University of Houston
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