Summary
Overview
Work History
Education
Skills
Timeline
Cashier

Patricia Roberts

Port Saint Lucie,FL

Summary

Dynamic and results-driven professional with extensive experience in customer service at Sprouts Farmer Market. Proven expertise in cash handling and conflict resolution, consistently enhancing customer satisfaction. Recognized for mentoring new staff and streamlining processes, contributing to a more efficient and welcoming shopping environment. Committed to excellence and team collaboration.

Overview

13
13
years of professional experience

Work History

Cashier

Academy Sports and Outdoors
10.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Head Cashier

Sprouts Farmer Market
03.2021 - 05.2023
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
  • Educated employees on register use, merchandising, and customer service.
  • Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
  • Assisted customers by answering questions and fulfilling requests.
  • Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
  • Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
  • Led cashiers and associates in providing thoughtful customer service.
  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
  • Supported store initiatives related to loyalty programs or credit card applications, driving overall sales growth.
  • Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Processed both cash and card purchases and returns.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Adhered to company guidelines regarding security protocols when managing large sums of money or sensitive financial information.
  • Facilitated and logged store opening, closing, and shift changes.
  • Collaborated with store management to optimize cashier scheduling for peak hours, maximizing efficiency.
  • Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
  • Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
  • Maintained stock to meet expected customer demand.
  • Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
  • Assisted in scheduling shifts for cashier team, ensuring adequate coverage during peak hours.
  • Engaged with customers to gather feedback, leading to improvements in service and product offerings.
  • Assisted in inventory management, ensuring product availability and accurate pricing for customers.

Arcade Attendant

Superplay USA
02.2020 - 10.2020
  • Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
  • Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
  • Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
  • Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
  • Collaborated with team members to create a positive working environment that translated into an enjoyable experience for guests.
  • Implemented effective crowd control measures during busy periods, ensuring a pleasant atmosphere for all patrons.
  • Developed knowledge of games and attractions and current and upcoming events to effectively communicate to guests.
  • Educated customers on how to operate games properly, reducing instances of machine malfunctions due to user error.
  • Promoted guest loyalty through consistent implementation of promotional offers and rewards programs tailored specifically for frequent visitors.
  • Maintained appearance of arcade floor and surrounding areas by cleaning surfaces, counters and equipment.
  • Contributed to the overall success of the establishment through diligent restocking and maintenance of prize inventory.
  • Coordinated engaging events such as birthday parties or tournaments to drive additional foot traffic to the arcade.

Cashier/ Stock Clerk/Receiving Clerk

Burlington Coat Factory Distribution Center
10.2012 - 06.2020
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Contributed to significant decrease in queue times by streamlining checkout process.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Increased sales of promotional items by informing customers about current offers.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

X-Ray Tech Medical Assistant - X-Ray Medical Assistant

Fortis Medical Institute
Port Saint Lucie, FL
05.2017

Medical Assistant - Medical Technology

Medvance Medical Institute
Port Saint Lucie, FL
05.2012

Early Childhood Care And Education - Early Childhood Education And Care

Broward College
Fort Lauderdale, FL
06.2010

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Cash register operation
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy
  • Cash management
  • Payment processing
  • Product restocking
  • Refunds and exchanges
  • Conflict resolution
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory control
  • Order packaging
  • Daily reporting
  • Retail merchandising
  • Order verification
  • Reports and documents

Timeline

Cashier

Academy Sports and Outdoors
10.2023 - Current

Head Cashier

Sprouts Farmer Market
03.2021 - 05.2023

Arcade Attendant

Superplay USA
02.2020 - 10.2020

Cashier/ Stock Clerk/Receiving Clerk

Burlington Coat Factory Distribution Center
10.2012 - 06.2020

X-Ray Tech Medical Assistant - X-Ray Medical Assistant

Fortis Medical Institute

Medical Assistant - Medical Technology

Medvance Medical Institute

Early Childhood Care And Education - Early Childhood Education And Care

Broward College

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Patricia Roberts