Patricia Robertson
North Charleston,SC
Summary
Process-oriented Logistics Coordinator with 6+ years of experience coordinating the efficient management of freight. Excellent multi-tasking and communication skills shown through internal and external customer satisfaction. Ability to navigate complex situations successfully.
Overview
2025
2025
years of professional experience
Work History
Account Manager
Spearpoint Logistics
11.2023 - 06.2024
- Maintain consistent contact with customers and our client’s team to ensure commitments are met
- Troubleshoot and resolve shortfalls and document reasons and steps taken to resolve
- Review and present to management and customers scorecard results
- Ensure required metrics are provided and captured utilizing customer-provided scorecard requirements and develop scorecards in the absence of customer requirements
- Provide recommendations using data and information received to continuously improve service and relations
- Ensure customer development/growth by utilizing data, leads, and cold calling
- Develop a pipeline of potential customers and grow existing customer accounts
- Continuously market to customer base on our client’s services and current events/happenings
- Onboard customers while following the company’s policies, guidelines, and approved templates to ensure customers have successful onboarding
- Serve as the primary point of contact for customers through the onboarding process, ensuring they have completed all requirements and approvals received from various internal departments
- Develop/maintain customer RFP template and information
- Respond to customer RFP’s, following through to the close of the process
Outbound Logistics Coordinator
AvenEx Coating Technologies
11.2020 - 11.2023
- Coordinate the movement of product, trucks, and equipment domestically and internationally, ensuring timely and safe delivery for multiple multimillion dollar accounts; including management of OTR FTL, LTL and Intermodal shipments
- Collaborate with cross-functional staff throughout the department for process driven logistics operations
- Negotiate rates with carriers, industry brokers and senior customer representatives, enhancing profit margins by 16%
- Develop daily logistics movements and personnel reports for senior management and monitor the activities to safeguard accuracy and efficiency
- Contract various 3PLs and asset companies to deliver customers quality products with flexible and cost-effective shipping options with 99% on time deliveries
- Assist with the hiring, orientation, and training of new office employees
Inside Sales Manager
AvenEx Coating Technologies
08.2021 - 07.2022
- Serve as first point of contact for largest customer contract, upwards of 2 million annually
- Track inbound ships, outbound transports, inventory reporting and quality control
- Promote compliance with finance and sales policies, invoicing and customer credits, collaborate with Quality Manager to ensure brand consistency
- Prepare weekly and monthly reports of sales metrics
Account Manager
Circle Logistics
02.2020 - 07.2020
- Management of OTR FTL, LTL and Intermodal shipments
- Deliver quality customer service and business continuity
- Maximize customer freight flow through consistent communication; internal, external; tracking and tracing
- Knowledge of DOT and FMCSA regulations
- Proven ability to work remotely and in a team environment
Shipping Manager
Coastal Wire Company, Inc.
03.2018 - 12.2019
- Oversee the day-to-day functions of the company’s Shipping Department; directly worked with sales team, customers, brokers, carriers and production leadership to cover inbound and outbound transport needs
- Work independently with an impeccable ability to multitask, quickly transition and prioritize time wisely
- Negotiate transportation rates and services for sales team, customers and miscellaneous shipments/projects
- Arrange shipments for company’s main location and multiple alternate warehouses: FTL, LTL, intermodal, container, expedited
- Schedule, track and communicate shipment status during transport to complete delivery by desired ETAs
- Monitor and track costs for lane variables to ensure maximum profitability and price comparisons for market shifts
- Manage records of freight costs, accessory fees, etc
- To eliminate dispute cost discrepancies upon billing
- Initiate and develop relationships with brokers/carriers as needed per performance evaluations
- Verify broker/carrier documentation as valid and up-to-date
- Schedule returns and rerouting as needed; assist in claim’s process as necessary
Office Manager / Internet Sales Representative
PoBoys Discount, New & Used Restaurant Equipment
10.2016 - 02.2018
- Served as point of contact for customers, equipment, parts, and smallware distributors
- Assisted customers with purchases and equipment/parts orders from distributors
- Generated new accounts, reported daily sales records, managed accounts receivables and collections
- Maintained an accurate inventory count for purposes of reorder and available stock reporting
- Created and managed online posting to internet sales venues: PoBoysDiscount.com, eBay & Craigslist
- Researched equipment value to assess deflation for pricing of used equipment
- Coordinated transit of equipment with customers, brokers and carriers: LTL, FTL
- Inspected and documented all outbound and inbound shipments; processed damaged freight and faulty equipment claims as necessary
Client Liaison
Law Office of William Start Duncan
03.2016 - 10.2016
- Observed and recorded attorney-client meetings and served as point of contact for clients
- Implemented research, records and information collection - assessed medical records and documentation of loss for reporting
- Drafted correspondence: attorneys, medical providers, employers, law enforcement agencies, etc
- Calculated costs advanced, medical expenses, property damage, lost wages, etc
- Composed demand letters for attorney review per insurance policy limits, or loss equivalent
- Developed a quick view outline for tracking costs, damages, policy limits, etc., providing an at-a-glance resource of damages for attorney review
Student Affairs, Administrative Specialist, Admissions
Horry Georgetown Technical College
07.2009 - 01.2015
- Organized and executed work under minimal supervision while functioning as a team player
- Served as frontline point of contact for new and continuing students
- Provided information for registration, student affairs and financial aid requirements
- Data entry: admissions applications, official transcripts, test scores, change of majors, and financial aid documentation
- Accepted payments, scholarship awards, and posted fees as necessary
- Provided administrative support for nursing faculty: proctoring, inventory, creating and maintain files
- Planned and executed small- and large-scale campus tours (1 – 200 attendees)
- Supervised department work-study students
Student Affairs, Administrative Specialist, Wavenet Central Information Center
Horry Georgetown Technical College
- Oversaw the day-to-day operations of the Wavenet Central Information Center
- Presented informative workshops: New Student Orientation, Wavenet Navigation, Good Study Habits, etc
- Assisted students with online class registration and accessing student affairs and financial aid requirements online
- Planned and implemented student engagement activities and events
- Prepared and maintained monthly calendar of events
Education
Associate of Business - Administrative Office Technologies
Horry Georgetown Technical College
Conway, SC05.2009
Skills
- Adept in negotiations
- Customer Service
- Records Management
- Proficient in MS Office
- Familiarity with TMS
- Familiarity with Quick Books
- Familiarity with Oracle platforms
- Familiarity with Ramp
Timeline
Account Manager
Spearpoint Logistics
11.2023 - 06.2024
Inside Sales Manager
AvenEx Coating Technologies
08.2021 - 07.2022
Outbound Logistics Coordinator
AvenEx Coating Technologies
11.2020 - 11.2023
Account Manager
Circle Logistics
02.2020 - 07.2020
Shipping Manager
Coastal Wire Company, Inc.
03.2018 - 12.2019
Office Manager / Internet Sales Representative
PoBoys Discount, New & Used Restaurant Equipment
10.2016 - 02.2018
Client Liaison
Law Office of William Start Duncan
03.2016 - 10.2016
Student Affairs, Administrative Specialist, Admissions
Horry Georgetown Technical College
07.2009 - 01.2015
Student Affairs, Administrative Specialist, Wavenet Central Information Center
Horry Georgetown Technical College
Associate of Business - Administrative Office Technologies
Horry Georgetown Technical College
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