Patricia RobinsonRosado
Highland,CA
Summary
Warm, friendly and knowledgeable General Merchandise Clerk creates outstanding customer experience through stocking, pricing and displaying general merchandise items and assisting customers with product inquiries. Establishes and maintains safe and clean environment that encourages customers to return. Assists in reaching sales and profit goals and monitors quality assurance standards to deliver excellent customer service.
Overview
20
20
years of professional experience
Work History
General Merchandise Clerk
Stater Brothers
01.2023 - Current
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Labeled, stocked and inventoried general merchandise and reviewed expiration dates to keep items properly rotated.
- Complied with health regulations, sanitation guidelines and safety procedures for department and store to promote safe and clean shopping environment for guests.
- Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
Notary Signing Agent
Self-employeed
09.2017 - Current
- Checked documents and identifying credentials for all parties.
- Administered oath to document signers to obtain affirmation of truth.
- Updated journal with names and dates for permanent record.
- Looked for signs of fraud or coercion and refused notarization.
In Store Shopper
Instacart
12.2019 - 01.2023
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
Customer Service Representative
Walmart
04.2002 - 09.2013
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Associate of Science - Health Sciences
Crafton Hills College
Yucaipa, CA07.2020
Additional Information
I was a customer service representative for Walmart Corporation in Redlands,Ca from 4/2002-9/2013
Timeline
General Merchandise Clerk
Stater Brothers
01.2023 - Current
In Store Shopper
Instacart
12.2019 - 01.2023
Notary Signing Agent
Self-employeed
09.2017 - Current
Customer Service Representative
Walmart
04.2002 - 09.2013
Associate of Science - Health Sciences
Crafton Hills College
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