Patricia Rodriguez
Humble,TX
Summary
Knowledgeable Administrator offering more than 20+ years of experience working for a well-known HIV provider. Established administrator of a concierge practice serving over 600+ patients yearly. Maintaining office memberships with excellent customer service. The ability to develop solid relationships with providers in the healthcare industry.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrator
The Schrader Clinic
Houston, Texas
03.2001 - Current
- Communicated closely with patients, ensuring medical information was kept private.
- Assessed processes and procedures, complying with HIPAA regulations.
- Processed payroll
- Maintained office calendar
- Reported monthly reports to Accountant for review
- Maintain relationships with Specialists offices
- Scheduled referrals for patients and insured records were transferred for visits
- Scheduled Imaging for patients
- Maintained credentialing for provider
- Medicare compliance
- HIPAA guidelines
- Verified patients eligibility
- Knowledgeable on coding for claim processing
- Helped maintain membership numbers
- Handled any patient issues or complaints
- Maintained deposits
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
Administrative Clerk
Clinton Industries
Houston , TX
03.1998 - 05.2000
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Developed improvements to enhance business reporting capabilities, support success training processes and track district goals.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Entered data into system and updated customer contacts with information to keep records current.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
Education
No Degree - Nursing
Lonestar College
Kingwood, TXSkills
Documentation and reporting
- Teamwork skills
- Leadership
- Problem-solving
- Multitasker
- Communication
- Critical Thinking
- Decision Making
- Process Implementation
- Computer skills
- Time Management
- Problem Resolution
Certification
HIPAA Privacy Office
Timeline
Administrator
The Schrader Clinic
03.2001 - Current
Administrative Clerk
Clinton Industries
03.1998 - 05.2000
No Degree - Nursing
Lonestar College