Patricia Rodriguez
Los Angeles,CA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
21
21
years of professional experience
Work History
Medical Assistant
Primary Care Health Clinic
Los Angeles , CA
2024.02 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Scheduled appointments for patients via phone and in person.
Medical Office Supervisor
Dr Quang Vo MD
Los Angeles , CA
2023.04 - Current
- Provided guidance on HIPAA regulations related to the use of electronic health records.
- Managed a team of 10 medical office staff, including hiring and training new employees.
- Conducted weekly meetings with staff to discuss performance goals, objectives, and challenges.
- Maintained confidential patient files in accordance with applicable privacy laws and guidelines.
- Ensured proper coding of diagnosis and services provided by physicians for insurance reimbursement purposes.
- Monitored patient flow in the office to ensure efficient scheduling of appointments.
- Resolved conflicts among staff members in a timely manner while maintaining professional standards.
- Assisted with referrals and prepared medical records for patients.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Oversaw office inventory and timely reordering of supplies.
Medical Assistant Manager
Dr Michael McLean MD Inc
Los Angeles , CA
2014.01 - Current
- Ensured compliance with HIPAA regulations related to patient privacy.
- Participated in meetings with healthcare providers concerning patient treatment plans.
- Facilitated communication between the medical office staff and healthcare providers.
- Maintained and updated patient records, including medical history, test results, and immunization dates.
- Resolved any customer service issues that arose during interactions with patients or their families.
- Assisted with coding diagnoses for insurance reimbursement purposes.
- Assisted in the development of policies and procedures for patient care activities.
- Supervised clinical staff members to ensure quality of care was provided in accordance with established standards.
- Explained policies, procedures and services to patients.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Recruited, hired and trained new medical and facility staff.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office operations, such as scheduling appointments and verifying insurance coverage.
Medical Assistant
Dr. Cadrin Gill MD
Los Angeles , CA
2003.06 - 2023.06
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Responded to patient callbacks and phone-in prescription refill requests.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
Education
Sutech School of Vocational And Technical Training
Los Angeles, CA2003-06
Skills
- Procedure Assistance
- Payment Collection
- HIPAA Compliance
- Patient Scheduling
- Wound Care Specialist
- Vital Sign Monitors
- Organizational Abilities
- Critical Thinking Abilities
- Collaboration and Teamwork
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Medical Assistant
Primary Care Health Clinic
2024.02 - Current
Medical Office Supervisor
Dr Quang Vo MD
2023.04 - Current
Medical Assistant Manager
Dr Michael McLean MD Inc
2014.01 - Current
Medical Assistant
Dr. Cadrin Gill MD
2003.06 - 2023.06
Sutech School of Vocational And Technical Training
Similar Profiles
BRID LEYLANDBRID LEYLAND
Lead Patient Service Representative at Evergreen Health Primary Care ClinicLead Patient Service Representative at Evergreen Health Primary Care Clinic
Jennifer BeyerJennifer Beyer
Certified Medical Assistant at Logan Health WalkIn Clinic/Primary CareCertified Medical Assistant at Logan Health WalkIn Clinic/Primary Care
Shavannah QuinnShavannah Quinn
Certified Clinical Medical Assistant at Christ Health Primary Care ClinicCertified Clinical Medical Assistant at Christ Health Primary Care Clinic