Patricia Rodriguez
Moses Lake,WA
Summary
Motivated Social Worker with comprehensive knowledge of social justice issues and systems affecting marginalized communities. Passionate about developing and facilitating programs to support communities in need. Collaborative and analytical advocate builds strategic partnerships, advocate for clients, and advance change for communities in need.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Social Worker
DCYF CFWS
12.2022 - Current
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Updated client documentation for accurate, compliant and current records.
Family Peer/Care Coordinator
Grant Integrated Services
05.2021 - 12.2022
- Managed patient caseloads effectively., ensuring timely follow-up and appropriate interventions.
- Used company software and databases to maintain records of services performed and patient conditions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Patient Account Representative/Behavioral Health CMA
Samaritan Hospital
07.2018 - 05.2021
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
HIM EHR Clerk/CMA
Tropical Texas Behavioral Health
08.2015 - 06.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Parent Educator/Nutrition Services
Port Isabel Independant School District
10.2013 - 06.2015
- Established strong partnerships with community organizations such as schools, healthcare providers, social service agencies, and cultural institutions to enhance resources available for clients.
- Educated clients on parents roles with focus on skill development and guiding children through nurturing parenting.
- Facilitated social connections among participants by organizing events and opportunities for peer-to-peer learning and networking within the parent educator community.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Conducted informative workshops on topics such as nutrition, child development milestones, stress management techniques for parents seeking additional support or knowledge in specific areas.
Patient Account Representative/ER Admit Clerk
Samaritan Hospital
07.2004 - 10.2012
- Posted payments and processed refunds.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
Education
Master of Social Work - Social Work
Grand Canyon University
Phoenix, AZ06.2026
B/S Healthcare Administration -
United States University
San Diego, CA05.2021
Certified Medical Assistant (Diploma) WA cred. -
Southern Careers Institute
Brownsville, TX12.2016
Graduated (Diploma) -
Moses Lake High School
Moses Lake, WA05.1990
Skills
- Case Management
- Client Advocacy
- Social Services
- Multidisciplinary team collaboration
- Analytical Thinking
- Case Documentation
- Client Confidentiality
- CPR, First Aid, AED
- Cultural Competency
- Confidential case documentation
- Child Welfare Expertise
- Resource Navigation
- MS Office
- DSM-IV knowledge
- Client Education
- Knowledge of medical and psychiatric terminology
- Compassionate
Websites
Administrativeskills
- Customer Service
- Parent Educator
- Sunday School Teacher
- Interpersonal Communications
- Telephone and Reception
- Sendero Life Youth Group Mentor
- Medical Billing/Coding
References
- Margarita Medrano, Southern Career Institute Instructor, 935 N Expressway, Brownsville, TX, 78521, (956) 435-3471
- Teresa Gonzales, Samaritan Healthcare Biller, 801 E Wheeler Rd, Moses Lake, WA, 98837, (509) 765-5606
- Oscar Ochoa, DSHS Lead Supervisor, 1651 Pilgrim St, Moses Lake, WA, 98837, (509) 764-5600
- Margaret Rodriguez, Tropical Texas Behavioral Health Supervisor, 861 Old Alice Rd, Brownsville, TX, 78521, (956) 289-7000
Affiliations
- NASW member
Certification
- Certified Medical Assistant, WA DOH - CM60891018 EXP 04/02/2025
Languages
Spanish
Limited Working
Timeline
Social Worker
DCYF CFWS
12.2022 - Current
Family Peer/Care Coordinator
Grant Integrated Services
05.2021 - 12.2022
Patient Account Representative/Behavioral Health CMA
Samaritan Hospital
07.2018 - 05.2021
HIM EHR Clerk/CMA
Tropical Texas Behavioral Health
08.2015 - 06.2018
Parent Educator/Nutrition Services
Port Isabel Independant School District
10.2013 - 06.2015
Patient Account Representative/ER Admit Clerk
Samaritan Hospital
07.2004 - 10.2012
Master of Social Work - Social Work
Grand Canyon University
B/S Healthcare Administration -
United States University
Certified Medical Assistant (Diploma) WA cred. -
Southern Careers Institute
Graduated (Diploma) -
Moses Lake High School