Patricia Rodriguez
New York
Summary
Hospitality professional prepared to elevate guest service standards in dynamic environment. Background in managing high-volume guest interactions and enhancing customer satisfaction. A collaborative team player when it comes to communication and conflict resolution, and excellent expertise in team leadership and operational management with a Proven track record in delivering impactful results. Has a keen eye for detail and history of effective administrative support. Known for ensuring smooth office operations through effective organization and thorough communication.
Overview
5
5
years of professional experience
Work History
Lead Hostess
Stout Pen Station
10.2023 - 12.2024
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- memorized 300 tables numbers to ensure customers where sat in correct table
Supervisor
Just Salad
04.2022 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain a team of 20 people to efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- ensured compliances with food safety protocol by monitoring staff and maintaining high standard for food handling and cleanliness.
Office Assistant
Mensch Mill & Lumber
10.2019 - 09.2020
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
Education
High School Diploma -
Bronx Latin Highschool
New York, NY06-2018
Skills
- Bilingual in English & Spanish
- Exceptional verbal & written communication skills
- Phone etiquette
- Food safety awareness
- Team management
- ability to handle fast paced environment & adapt quickly
- Restaurant operations
- Effective multitasking
- knowledge of pos etc(OpenTable,resy)
- cash handling
- Organizing and categorizing
- Scheduling appointments
- Data entry
Timeline
Lead Hostess
Stout Pen Station
10.2023 - 12.2024
Supervisor
Just Salad
04.2022 - 08.2023
Office Assistant
Mensch Mill & Lumber
10.2019 - 09.2020
High School Diploma -
Bronx Latin Highschool
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