Patricia Roerig
Granby,MO
Summary
Successful health information professional accomplished in maintaining complex and comprehensive records systems. Enhanced operations by identifying and recommending upgrades. Fully versed in medical terminology and code classifications.
Overview
15
15
years of professional experience
Work History
Health Information Management Associate
Access Family Care
Neosho, MO
02.2021 - Current
- Reviewed and verified patient information to ensure accuracy of data entered into the electronic health record system.
- Assisted with the maintenance of medical records in accordance with established standards and procedures.
- Collaborated with clinical staff to resolve any discrepancies related to coding or documentation issues.
- Maintained knowledge of current trends and best practices in Health Information Management.
- Responded promptly to requests from physicians or other healthcare professionals regarding patient's medical records.
- Protected medical information against unauthorized access, loss or corruption by consistently following security protocols.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Evaluated and recommended upgrades to improve existing computerized healthcare systems.
Health Information Manager
Via Christi Village
Pittsburg, KS
04.2017 - 02.2021
- Participated in interdisciplinary teams focused on improving quality outcomes through better documentation practices.
- Identified opportunities for process improvements related to the storage, retrieval and maintenance of health information documents.
- Coordinated the release of confidential patient information according to applicable laws and regulations.
- Maintained up-to-date knowledge about changes in federal regulations governing the collection and use of protected health information.
- Responded promptly to requests from clinicians regarding access to patient's medical history or test results.
- Created, maintained and updated patient medical records in accordance with HIPAA regulations.
- Developed and enforced departmental policies and procedures related to the management of health information.
- Performed quality assurance reviews of medical records for completeness, accuracy and compliance with regulatory standards.
- Collaborated with physicians, nurses, coders and other healthcare professionals on documentation issues.
- Assisted in the design of a new electronic health record system implementation plan.
- Worked with physicians and nurses to find methods to improve quality of patient health documents and records.
- Took part in meetings and committees to discuss such topics as electronic health records and communicate best ways to improve workflows.
- Streamlined day-to-day office processes to meet long-term goals.
- Communicated with patients with compassion while keeping medical information private.
Call Center Representative
Alorica-Pizza Hut
06.2016 - 09.2016
- Resolves customer complaints by identifying the issue and taking proper action.
- A genuine desire to achieve and evolve.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Administrative Assistant/Medical Records
Ozark Center
09.2014 - 04.2016
- Created an organized filing system for patient files.
- Improved access to mental health services by coordinating monthly meetings
- Created Excel charts for monthly classes.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Responded effectively to sensitive inquiries or complaints.
- Maintained accurate department and customer records.
Medical Records/Admissions Representative
Barton County Memorial Hospital
Lamar, MO
10.2010 - 09.2014
- Commended for reliability and trustworthiness
- Excellent interpersonal and analytical skills.
Substitute Teacher
Newton County Schools
10.2009 - 09.2014
- Maintained order in the classroom and efficiently executed lesson plans left by the teacher
- Applied the necessary teaching strategies.
Education
Associate of Applied Science/Health Info Tech RHIT -
DeVry University
09.2024
Skills
- Ensured Strict Adherence to HIPAA regulations regarding patient privacy and confidentiality
- Proficient in navigating and updating EMR/EHR Systems to input and retrieve patient information
- Excellent Written and Verbal Communication
- Team player
- Leadership/Management
- Strong Work Ethic
- Computer Technical Literacy
Affiliations
- Volunteer with animal rescue and care
- Singing-entertained at nursing homes, church, etc.
- Book Clubs
- Painting, knitting, gardening
Timeline
Health Information Management Associate
Access Family Care
02.2021 - Current
Health Information Manager
Via Christi Village
04.2017 - 02.2021
Call Center Representative
Alorica-Pizza Hut
06.2016 - 09.2016
Administrative Assistant/Medical Records
Ozark Center
09.2014 - 04.2016
Medical Records/Admissions Representative
Barton County Memorial Hospital
10.2010 - 09.2014
Substitute Teacher
Newton County Schools
10.2009 - 09.2014
Associate of Applied Science/Health Info Tech RHIT -
DeVry University
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