Summary
Overview
Work History
Education
Skills
Timeline
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Patricia Rogers

Manila,Arkansas

Summary

Proven leader with extensive experience in enhancing team performance and customer satisfaction at McDonald's. Skilled in heavy lifting and maintaining high cleanliness standards, I excel in creating positive work environments and improving efficiency. My proactive approach has significantly reduced inventory waste, showcasing my attention to detail and ability to achieve results. Skillful Utility Worker accustomed to stocking supplies, removing trash and operating equipment safely and efficiently. Team-oriented and reliable with punctual nature and good communication skills. Diligent, consistent and resourceful.

Overview

24
24
years of professional experience

Work History

General Utility Worker

Frito-Lay
01.2024 - Current
  • Box Drop & Packing Cleaning up area to keep environment safe
  • Enhanced team performance by assisting coworkers with various tasks, promoting collaboration and camaraderie.

Night Manager

G&W Foods
06.2020 - 03.2024
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
  • Trained and mentored new and existing staff to achieve best practices.
  • Created nightly shift task lists to assign duties to each employee.
  • Enhanced team performance by providing regular training and promoting a positive work environment.
  • Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
  • Built constructive working relationships to aid staff loyalty, motivation and productivity

Certified Swing Manager

McDonald's
04.2017 - 11.2019
  • Managed employee performance to give guests accurate, efficient and personable service each and every time.
  • Managed employee conflicts professionally, fostering a healthy work environment with open communication channels.
  • Facilitated smooth transitions between shifts by thoroughly reviewing staffing plans and communicating any changes promptly to incoming managers.
  • Developed daily goals for the team that aligned with overall business objectives, increasing productivity levels.
  • Monitored premises and assigned tasks to keep facilities clean, neat, stocked and organized.
  • Implemented inventory management systems to minimize waste and reduce costs.
  • Spearheaded initiatives to improve employee morale through team-building activities and recognition programs.
  • Monitored equipment maintenance needs proactively, minimizing downtime due to repairs or malfunctions.
  • Oversaw cash handling procedures, reducing discrepancies and ensuring accurate financial reporting.
  • Provided exceptional customer service while managing busy shifts, resulting in increased return visits from patrons.
  • Trained crew members on how to perform tasks correctly.
  • Oversaw 5 shifts each week with up to 18 employees and as much as $2000.00 an hour in business.
  • Maintained high cleanliness standards, resulting in positive health inspections and a welcoming environment for customers.

Swing Shift Supervisor

McDonald's
12.2000 - 03.2010
  • Evaluated employee performance regularly using objective metrics to provide constructive feedback for growth opportunities or address areas needing improvement promptly.
  • Enhanced employee morale through regular performance feedback and recognition of achievements.
  • Facilitated cross-training opportunities among team members, enhancing skill sets and improving workforce flexibility.
  • Maintained a safe work environment by ensuring adherence to company safety policies and OSHA regulations.
  • Improved team efficiency by implementing clear communication strategies and workflow procedures.
  • Assisted in reducing inventory waste by conducting regular audits and adjusting ordering practices accordingly.
  • Conducted regular quality control checks, ensuring consistent product output that met company standards.
  • Developed strong working relationships with colleagues at all levels by demonstrating professionalism, integrity, and effective problem-solving abilities.
  • Demonstrated adaptability and resilience when faced with unexpected challenges or changes in production demands by quickly adjusting priorities and reallocating resources as needed.
  • Trained new employees on company procedures, equipment operation, and safety protocols, increasing competence levels across the team.
  • Reviewed daily production reports to identify trends, potential issues, and areas requiring attention in order to make informed decisions for achieving shift goals.
  • Resolved personnel conflicts effectively, fostering a positive work atmosphere that increased overall job satisfaction among team members.
  • Completed cash and credit card transactions accurately using POS software.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Education

Diploma - General

Trumann High School
Trumann, AR
05.1998

Skills

  • Cleaning procedures
  • Heavy Lifting
  • Loading and unloading
  • Attention to detail

Timeline

General Utility Worker

Frito-Lay
01.2024 - Current

Night Manager

G&W Foods
06.2020 - 03.2024

Certified Swing Manager

McDonald's
04.2017 - 11.2019

Swing Shift Supervisor

McDonald's
12.2000 - 03.2010

Diploma - General

Trumann High School

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Patricia Rogers